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Doing a full Scan

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A friend of mine has been using your software v4.1.1046,on quick scan everything was ok, on doing a full scan the program locked up/only way to get out was a reboot. Thats when his problems began/computer would not bootall he got was a black screen after the post.On trying to get in to safe mode,he got this error//windows could not start because the following file is missing or corrupt\WINDOWS\SYSTEM32\CONFIG\SYSTEM.He`s tried restore/+ a number of fixes/no joy. Now he is going to reformat, losing his music/photographs ect

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