Seth Posted February 6, 2008 From a user on another forum: I pull the hard drive and connect it to my Vista machine via IDE/USB adapter. I brought up SAS and first thing I did was UPDATE. It came back saying that it is updated. This makes one think that it is up-to-date. Then I remember that I haven't used the machine for a few days and that there should be an update. I also realize that the Ethernet cable isn't connected because I was using it on another machine. So I connect the cable and tell SAS to update and indeed, it finds an update. Bottom line - SAS doesn't know that it's out-of-date unless it can connect to the home server. I wish it would provide a message saying that it couldn't call home instead of giving the user a false impression that it's up-to-date. 2nd problem - I have this hard drive attached via IDE/USB adapter to my Vista machine so I can run a SAS scan. After the initial scan it said I had to reboot to complete the deletion of malware. So I rebooted and ran a second scan. This time it found 11 Adware cookies and said that I needed to reboot to delete them. I did this again and ran the scan again and again it found 11 Adware cookies and this continued for a total of 4 scans. Bottom line - why is it finding the same items it said it deleted each time I run a scan and why does it say it's updated when it's not? Share this post Link to post Share on other sites
SUPERAntiSpy Posted February 6, 2008 From a user on another forum:I pull the hard drive and connect it to my Vista machine via IDE/USB adapter. I brought up SAS and first thing I did was UPDATE. It came back saying that it is updated. This makes one think that it is up-to-date. Then I remember that I haven't used the machine for a few days and that there should be an update. I also realize that the Ethernet cable isn't connected because I was using it on another machine. So I connect the cable and tell SAS to update and indeed, it finds an update. Bottom line - SAS doesn't know that it's out-of-date unless it can connect to the home server. I wish it would provide a message saying that it couldn't call home instead of giving the user a false impression that it's up-to-date. 2nd problem - I have this hard drive attached via IDE/USB adapter to my Vista machine so I can run a SAS scan. After the initial scan it said I had to reboot to complete the deletion of malware. So I rebooted and ran a second scan. This time it found 11 Adware cookies and said that I needed to reboot to delete them. I did this again and ran the scan again and again it found 11 Adware cookies and this continued for a total of 4 scans. Bottom line - why is it finding the same items it said it deleted each time I run a scan and why does it say it's updated when it's not? No application can know if it's out of date if it can't connect to the home server - we will be putting in an error message to let users know that the connection could not be made. If the scan is a slave drive scan, that could be why the reboot was required - I will have to look into it. Thanks for the report. I appreciate it. Share this post Link to post Share on other sites
Seth Posted February 6, 2008 Wow. A reply from the author in about 5 minutes. Customer support doesn't get any better than this. Thanks Nick. BTW- Do you ever stop thinking about SAS:) lol Share this post Link to post Share on other sites
SUPERAntiSpy Posted February 6, 2008 Wow.A reply from the author in about 5 minutes. Customer support doesn't get any better than this. Thanks Nick. BTW- Do you ever stop thinking about SAS:) lol I never stop thinking about our products - it's the only way to stay on top of everything and properly assist our users! Share this post Link to post Share on other sites
Seth Posted February 6, 2008 Wow.A reply from the author in about 5 minutes. Customer support doesn't get any better than this. Thanks Nick. BTW- Do you ever stop thinking about SAS:) lol I never stop thinking about our products - it's the only way to stay on top of everything and properly assist our users! Ya, that's what I thought. You rule Nick! Share this post Link to post Share on other sites