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Found 2 results

  1. I have the Pro version. SAS is scheduled to scan in the middle of the night and then put my comp to sleep after. Lately, SAS is getting stuck on the Scan Results page with a pop-up stating "failed to sleep...do you want to check your schedule settings now?" I don't want to change my settings, so I've always clicked "no". However, this error continues, and SAS does not "Continue", even though there is a button at the bottom of Scan Reults page to do so - nothing is highlighted to choose (other choices are Cancel Scan and View Scan Results).. What do I do?
  2. Jim Casler

    No items in quarantine?

    On the last two scans (full scans) completed by SAS, the logs indicate threats discovered, yet the quarantine contains nothing. What's going on here? Is this correct? The scan options are set to "Quarantine and remove infected items without prompting" (this is a scheduled scan), but, in the past, detected items were shown in the "Manage Quarantine" window. Not now, though.
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