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  1. I've submitted my very first ticket, received the email acknowledgment from SAS and yet over 24 hours later my ticket has had no email response. When I click 'refresh' on the submit page it tells me that my ticket hasn't even been read! Why? You're supposed to prioritise paying customers' tickets. I did not pay for SAS Professional to have such indifferent customer service. I don't expect a SUPER fast response but I do expect you to adhere to your own terms - 24/7 - paying customers tickets are dealt with before non-paying. Even non-paying customers (I used to be one) have their tickets answered within 24 hours. Any response from SAS for a loyal customer like myself? Anyone??????
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