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Hi there Like a couple of other users on this forum, have come across a backdoor agent that none of the programs I've tried so far seem to completely remove. (It's the one in that ends up in the registry) Below is a copy of the scan log from one of my original attempts using your Pro trial software. Each time I delete it using the SAS software, another scan reveals it's still there, albeit with a slightly different title - at least SAS spots it, other software tried doesnt even tell me it's there! Same trojan tho. Not sure if it's a coincidence but my AVG won't function properly and Microsoft Security Essentials and Windows Firewall are unable to start or be updated (window updates fail too). Might there be a diagnostic solution to this one? Running out of possible ideas for getting rid of it, hope you can help! SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 01/11/2012 at 04:58 PM Application Version : 5.0.1142 Core Rules Database Version : 8121 Trace Rules Database Version: 5933 Scan type : Quick Scan Total Scan Time : 00:08:11 Operating System Information Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002) UAC On - Limited User (Administrator User) Memory items scanned : 749 Memory threats detected : 0 Registry items scanned : 64823 Registry threats detected : 1 File items scanned : 8003 File threats detected : 0 Malware.Trace HKU\S-1-5-21-210253645-849558031-2135496171-1000\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL Thanks in advance! Matthew