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SAS detects Trojan.Agent/Gen-FakeAlert in the System Volume Information Folder but it is unable to delete it. The OS is Windows 7 Home Premium. The SAS program says that the infected file is quarantined but even if I delete this from quarantine the Trojan is still detected if the folder is scanned again. I have turned off system protection for the drive but SAS is still unable to delete this Trojan from this folder. I have tried to access the folder so that I can manually delete this .dll file but I have been unable to open the folder. I have searched the net and I have tried all the suggested methods for opening this folder, including the C:\>cacls “c:\system volume information” /E /G username:F command in cmd.exe. However I still receive the message “access denied”. Can someone advise me either how to open the System Volume Information Folder or what to do so that SAS can access this folder?