Jump to content


  • Content Count

  • Joined

  • Last visited

Everything posted by SAS_Dave

  1. A complete scan will scan all of the files on the PC, regardless of the user logged in. However, user-specific registry entries and some Internet Explorer cookies are only scanned for the user that initiated the scan. Quick and Critical point scans target specific folders, some of which are user-specific, so those scans won't be as multi-user-friendly as a complete scan.
  2. When you "SUPERDelete" a file, it adds that file to a list (the list you are seeing of all files you've "SUPERDeleted") and then SAS will take every possible measure to delete the file. The list of files you are seeing will be re-deleted when you reboot your PC. This is in part due to some files being unable to be deleted until a reboot, but it's also a handy feature if something keeps re-creating a file you don't want - SUPERDelete will keep deleting it for you until you clear it from the SUPERDelete list. The filename being in that list doesn't mean the file is still on your PC, odds are it isn't. Hope that information helps!
  3. Scheduled scans use the application-wide scan settings, so there isn't an option to select specific locations for each scheduled scan. Within the scan settings, you can add drives or folders to the excluded folders setting, but that option would be used for all scans, scheduled and manual. You can also configure a custom scan to target only specific drives or folders; but only one custom scan can be configured.
  4. Hi, We do offer a trial of SAS Pro that you could install to ensure it works with your antivirus of choice and will happily issue you a refund within 30 days for any reason,. That being said, we haven't had any reports of problems with Bitdefender so (wait for it...) "I think" it "should" work for you SAS doesn't hook into the system in an aggressive way, which is why we've always been very compatible with other scanners and exceptionally light on system resources. - Dave Edit: I missed your question about donations; it's awesome that you want to support our efforts with SAS and hearing that is always a big motivator for us to keep making it a great product. Unfortunately, we can't accept donations - I think it's something to do with our parent company being publicly traded? I'm not sure, I just make software 'round here
  5. Microsoft changed the way programs are supposed to ask for the current Windows version, which (of course) is not backwards compatible with prior versions of Windows. They decided to "freeze" the version that is reported back to the application at Windows 8 if you don't use the new method. Sometimes Microsoft makes unusual decisions. The only thing it affects within SAS is the version display in the log, but we'll get that cleaned up for the next build now that it actually matters - Dave
  6. Was there a specific error during the upgrade? We've been testing with Win10 for months on the beta builds, but not the upgrade process (since it's only been available for a few days). It's not surprising that completely replacing all system files and registry hives would be problematic for any detection system... I'd say the recommendation to disable anti-virus/malware/spyware tools is warranted here. The good news is it's much easier to disable SUPERAntiSpyware than many other tools; just click on the real-time protection button on the main window and uncheck the real-time enabled option. After the upgrade, re-enable and SAS will work great in Win10.
  7. The Free Edition does include home page protection that runs in the background. This monitors for Internet Explorer's home page being changed. It's a good indication that something is manipulating your system without your permission (even if you don't use Internet Explorer). It will also occasionally check for new program versions and display a notification. If you'd rather not leave it running, you can disable the option from System Tools->Preferences->Run in the background (system tray).
  8. First, open the main program window (double-clicking the desktop icon or the little yellow bug in the system tray on your taskbar). From there, click on Scheduled Scanning to open the list of your scheduled scans. Select the scheduled scan you wish to modify, then click on the little gear icon that appears to the right. The option "Automatically quarantine and remove threats" is what you want to disable if you wish to see the scan results, rather than letting SUPERAntiSpyware handle them for you. You can also manipulate the scan time from that screen. Click the Save button and you're done
  9. Hi, Our intent with the free portable scanner was to create a solution to scan an infected PC that had a non-functioning Internet connection. It contains the latest version of our malware database embedded in the installer. The portability comes from having everything it needs included in the package (no updating required). It's not designed to leave no trace of itself; though uninstalling does a fairly complete job; HKEY_CURRENT_USER\Software\SUPERAntiSpyware.com should be removed on uninstall, we'll look into why that's not being removed. The other registry entries you listed after uninstalling are created by Windows/Explorer, not by SAS. It's not a supported or recommended method of execution to simply run the "extracted" program files without installing them. It will try to restore missing settings, etc. There are a lot of parts to our malware removal system and it doesn't lend itself well to a "hands off" approach. Sometimes the only way to oust insidious malware is to use similar (insidious) techniques like installing drivers, restarting, running a process at startup, etc. The product simply wouldn't be as effective otherwise. - Dave
  10. I'm curious to know which file(s) are triggering that detection and which security product is detecting it. If you are indeed using the download direct from our site, it is most definitely a false positive; we do not include adware with SUPERAntiSpyware.
  11. SAS_Dave


    Complete and custom (will all root drives selected) should be roughly equivalent. Are the number of files scanned considerably different?
  12. Yeah, I agree it should carry over that setting, it just hasn't come up before (in part, I'm sure, due to few users ever changing the default settings). It's the only setting configured within SAS that isn't actually part of the program configuration (the presence of the entry in the registry's Run key is used to determine if the option is enabled or disabled, and the installer kicks it off by adding that registry value). It wouldn't be a big deal to just add a secondary value that's stored in the program configuration, and use that to "sync" the registry Run key value. Just a slightly different thought process to let the option persist across reinstallation.
  13. Hi, I'm sure that's something we can do; it's one of those things that's "always been this way". It's probably a fairly unique situation during major releases like this. Most users don't disable the option to start with windows, and only a tiny fraction of those folks would need to reinstall, so it just hasn't ever come up before.
  14. Hi, Are you seeing any errors? Maybe there's an Internet/firewall issue on your PC?
  15. Would you mind if one of our developers contacts you directly (via email) to help track this problem down? If so, is the e-mail address you've registered with on these forums OK to use? It may take little back-and-forth with you to track down why it's happening on your PC as we've been unable to replicate this behavior internally.
  16. You may want to give reinstalling a try. It may also be related so some quirks that some users were experiencing with scheduled tasks. Here's a link to a newer build that you may want to use to reinstall: http://cdn.superantispyware.com/SASPRO/SUPERAntiSpywarePro.exe This will be going out on the update servers before too long if you'd rather wait.
  17. Here's my other thoughts.. When SAS is configured to run in the background, the first time it gets executed (usually at startup), the window will be hidden. After that, if it is executed again, it will actually just show the hidden window (rather than have two copies running). There's a possibility that at some point a shortcut to SAS was added to you start menu's "startup" items? That could cause SAS to get double-launched, thus showing the window. You may also want to check if startup scanning is enabled, that can be configured to show the window during the scan. I'd check your scheduled scan and automatic update configuration too..If a scheduled update or scan was configured to occur while your computer was off, SAS will start the scan/update the next time you start your PC if that option is enabled.
  18. If you are reinstalling, it will update the application files and leave your configuration intact. During the install, you'll see it will have pre-populated your license key. Just make sure you don't uninstall from control panel, let the new installer do it.
  19. Hi, our customer support may be able to help track down this adware. They can utilize diagnostic tools that are part of our online support system. You can contact them here: https://www.superantispyware.com/csrcreateticket.html
  20. If there is only one drive on the PC, there is almost no functional difference between a complete scan and a custom scan, assuming the custom scan has all of the options enabled and the root drive is in the custom folder list. There is an option that will skip files that have not been modified in the last X days, which greatly increases scan times; perhaps that is enabled? You could always check the number of file objects scanned and compare against the various scan modes (or other security products). I'd be interested to know if there is a significant difference. The Quick Scan option is really quite effective at finding anything that's active on the system, as it looks at places that are either running or configured to run on the PC. Complete scans are generally used to clean up dormant parts or junk after the infection has been stopped. Custom scan is really just used for troubleshooting or specific needs. In addition to scanning, SAS 6.0 also has a new system investigator tool, which is a scan of sorts, but works in a more manual/informational way; you may be interested in that too! I hope that information is helpful!
  21. Yes, unless you've disabled the option to save clean scan logs, the results of all scans should be listed there.
  22. That's the current version; it's always listed on our home page if you're ever curious. - Dave
  23. Hey guys, there will be a new update soon that should resolve the various scheduled scanning issues. There is an interim update available here that resolves the bulk of the UI/display inconsistencies between 6.0 and 5.7: http://cdn.superantispyware.com/SASPRO/SUPERAntiSpywarePro.exe
  24. If you right-click the icon in the system tray (the little yellow bug) and select "Exit", does the program close correctly (no longer listed in task manager). It's possible a worker thread is hung up on something on your PC. If SAS closes correctly, does the CPU usage resume when you launch it again?
  25. Hi Matt, This is an unavoidable situation I'm afraid. We weren't able to prevent the updater from distributing 6.0 out to Win2K installs, and unfortunately, we've had to drop support for that OS. There is a plan in place to host a download for version 5.7 that will not try to update, stay tuned for that. Version 5.7 will continue to operate correctly and receive database updates on Win2K.
  • Create New...