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Everything posted by laforge129

  1. Welcome to the Forum and You know I have done my own review of SAS and I recommend this to all my friends and Customers I'm somewhat a Computer Repair home business and I have from time to time sold SAS to my customers. I love the real time protection myself!! If you have any questions feel free to ask!!!
  2. You can try to use Ultimate Boot CD to fix the problem. That has so many tutorials for it, you should be able to find out some stuff you can try to fix it!!
  3. The Free version only works for 14 days then it will not do any more real time protection. You should tell your friend to go buy it to have the Real time Protection. Ultimately you can use Ultimate Boot CD to also Run Virus scans on the system in question. Hope it helps!!
  4. Have you booted into Safemode with an updated definitions and do a full system scan. If you have and still have the problem you should submit a ticket and get help there. Although on this forum we have someone else who has cleaned their system with a routine. Read up on it and see if it helps you.
  5. You also might try using Ultimate Boot CD to scan your system. It comes with some very good tools in determining what is causing the problem.
  6. Also I would check your HOST File and make sure there isn't anything that might be causing the redirect also.
  7. Simon, One of the ways you can do is boot in safe mode and make sure you have cleaned the restore points before you reboot. You can also try making one of the many Bootable Antivirus CD's and see if that will fix the problem. http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/[/url Hope that helps, let me know if you have any other questions.
  8. Blue Crow, it is recommended to do a Complete clean install of Windows 7. If your trying to upgrade from XP or Vista that can be a problem, you can do a complete wipe of the hard drive and installing the Windows Upgrade with out a problem. This is the only way you should do it.
  9. I am sorry but why us KIS if they will do that without your permission? They should at least ask or give you the option of uninstalling. I say dump them and go with http://free.avg.com. That is just my thoughts!! I don't like programs that uninstall other programs without at least giving your an option of "yes or NO".
  10. I know most of the dells have a windows repair partition, if I am not mistaken you have to press f11 or f12 at boot up to get to that screen. You may have to call tech support to find out the right button but it will allow you fix windows without loosing your important files. You might have to do a complete restore because of the damage.
  11. Zonealarm is a great firewall but sometimes you have to go into ZA and tell it to Allow Automatically. If you don't and it get's somehow put to deny it won't ask you and SuperAntiSpyware can't connect to the server to update the servers. I'd go into Zonelarm and tell it to always allow SUPERAntiSPyware.exe to access the internet. That would be the first place I would look.
  12. Well let's start off asking the basic questions I need system specs to be able to help solve this problem. Let me know the system and I will try to help!!
  13. What Antivirus Software are you using and what are the results? Have you tried Hijackthis great little software to see what programs are actually running. Have you tried other Antivirus software like AVG? Let me know what you used to scan and we might have some ideas
  14. Here is a way around it to where you can Buy SUPERAntiSpyware. Open up a Paypal account, they are free to anyone who wants to buy stuff online. Paypal has some good Protections for your purchases and helps even refunds money where there are unauthorized purchases. After you have set up your account link it to your bank account, you then can have it withdraw from you bank account whenever you buy products online. Once it is tied to your account might take up to a week to do but once you can verify it with Paypal, they will deposit some small change into your account to verify it. Then come back and BUY SUPERAntiSpyware using Paypal with out a worry in the world. They accept Paypal and you don't have to worry about your hard earned money being taken from your account without your knowledge.
  15. I would Start A ticket with SUPERAntiSpyware and Contact Support to see if they can help identify this program or virus. That way if it is a new virus, trojan, or malware and they can't send out an update to catch that type of malware.
  16. Before you do the scan make sure to disable your restore points. That is sometimes how they re-infect the system. Also check all your removable drives to make sure it isn't being re-infected by that virus.
  17. That might just be a Scareware Tactic, claiming you have a virus or something like that and you have to pay get this fake virus to trojan off your system. I would check to see if it is well known by checking the list of trusted Antivirus Venders/url], if they aren't there then you shouldn't trust everything that program says.
  18. If this is an Old laptop a couple years old I would say the Hard Drive might be failing. Althought You just might need to uninstall it and Download a new Version of SUPERAntiSpyware You can use the SUPERAntiSpyware Uninstall Tool to help remove SAS from your system. That would be my first place to look though.
  19. As Nick said in his post, you should uninstall and re-install SAS PRO. I suggest that you use the SASUNINST.EXE tool to uninstall. https://www.superantispyware.com/downloads/SASUNINST.EXE Then download SAS PRO V4.28.1010 from the SuperAntiSpyware website and install it. If you carefully read my note, I did exactly this. I even went further, and scrubbed my registry which still had SAS keys (even though I used the SAS remover tool). Still get the issue w/SAS's splash screen not wanting to disappear (and having SAS not loaded 100% as a result). Any other ideas? Have you tried to do a complete removal of SAS by using that SASUNISTALL tool then going the Registry and deleting anything to do with SUPERantiSpyware or SAS. I've had someone else who had to do that to fix their problem maybe this will help with you then going to download a whole new version of SUPERAntiSpyware. This seems to be how to solve it with him maybe it could be done with you. Oh and if you look at my picture above there is a way to disable splash screen on start up!! Let me know if that works!!
  20. Your welcomed, I thought it was probably left over Registry stuff after you unistalled the software that needed to be deleted but didn't!! If there's anything else I can help you with SAS let me know!!
  21. The reason why you can't do that is if you just deleted all those at one time you could run into the problem of making the system unstable, by making you delete one at a time you will be able see if it is a vital program or not!! Sometimes Virus and Trojans actually modify systems programs to prevent you from deleting them or quarantine them as it is called it.
  22. Then it is either a boot once registry problem or something like that!! Let me look at my Registry and see!! Ok I think I see the problem, try do the uninstall and and after your reboot go through run program Regedit.exe Search for SUPERAntiSpyware or SAS Find Anything that is related to them and Delete them. Just remember to make a backup before you make any changes just in case!! then re-install and see what happens Let me know Paul
  23. If it is a rootkit the only sure way to get that virus or trojan or what ever it is off your system is to mount it as a slave drive and scan it that way on a clean system. Rootkits are designed to be hidden in the system it is infected and most Antivirus softwares can't see it!! Only sure way to disinfect it is to scan the hard without booting up off that hard drive!!
  24. Prairie Dog and me differ on the free Antivirus, I suggest AVG 8.5 Free version but Yes it is designed to run along with SUPERAntiSpyware. It is however you decision on which free Antivirus software you want to use.
  25. Here are a few things to try to see if this resolves the issue: Download and Install the updates manually check it see what happens when you reboot. if that doesn't work try: Use the SAS unistall tool and unistall it Requires reboot Go download the latest version of SUPERAntiSpyware and Install it That might fix the problem. Let me know
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