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About petef

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  1. Ok, thanks for the explanation. That's good to know. ---pete---
  2. Thank you for getting me a response. I talked with the customer and here's what actually happened. The customer is an 80 year old woman and her son. It was her credit card and she just didn't understand what the charge was all about when she got her statement, so she must have canceled payment. In dealing with her son he was very understanding and told me he'd buy 2 new licenses. On the issue of support response time, I've copy & pasted the DATE/TIME info from the Emails I received which shows it was about 48 hours. Not that it's a big issue with me, but I'm just curious how you calculated 26 hours. Your support ticket CSR00065528 has been received Sunday, March 27, 2011 4:10 PM Your support ticket CSR00065528 has been updated Tuesday, March 29, 2011 2:13 PM ---pete---
  3. On Mar 27 2011 (Sun), 1:10:13 PM PDT, I submitted a ticket as requested above, and I immediately received confirmation of the submission and a link to check status. It's now 48 hours later and the status is " Your latest response has not yet been reviewed by a customer support representative" Your support ticket CSR00065528 . Anything you can do would be appreciated. My customer is without his computer until I can get this solved. Customer is NOT happy. ---pete---
  4. This version of SAS is a paid Professional LIFETIME version. Upon starting SAS, I get a message saying SAS needs to be activated. Upon activation I get the following message.. The registration code you supplied has been de-activated and is no longer valid. Please purchase a valid license to receive a new registration code. On the XP computer, I tried using the special SAS uninstall tool and reinstalled SAS Free version and tried activating it using the original registration code, but I still get the same problem. I have this same exact thing happening on 2 separate computers that have 2 separate licenses and registration codes. The only thing in common is that the 2 computers are from the same customer and both were recently infected with malware that I believe wormed it's way through the home network because the one XP computer had it's Windows Firewall disabled. The other computer has Win Vista. ---pete---
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