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datasafe

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Posts posted by datasafe


  1. Opened a ticket and followed instructions. Managed to complete a scan today :) Watch this space :)

    Not sure whether this is part of the problem but, having completed a scan, removing problems (just cookies) and re-booting as suggested, SAS started an update. No problem with that but quite often and update will start and never end!

    It just gets stuck forever on the core definitions

    SAS2.jpg

    The only solution is Ctrl+Alt+Del & Task Manager - Stop SAS Update

    SAS3.jpg

    SAS4.jpg


  2. SAS Pro always diplays an error when I try to scan my PC.

    It's been like this for months and I've not suucessfully completed a scan. This is the sort of error I get:

    SASError-1.jpg

    I've followed all instructions to change scanning options, I've uninstalled and re-installed, but getting nowhere!

    Would appreciate any assistance to sort this out.

    Cheers

    John


  3. Okay, latest update.

    I did as suggested above and downloaded the uninstall utility. I then downloaded the latest version of SASPro and installed it, I didn't make any changes to the default settings. For a few days, SASPro worked just fine but now, every morning (following a scheduled Full Scan) I get the same problem:

    SASError.jpg

    If you'd like me to once again send me logs, do let me know.

    Cheers

    John


  4. Hi guys

    For several months my SASPro which is configured to do a complete scan everyday in the early hours, crashes.

    This is what I see:

    SASError.jpg

    The only thing I can do is a Ctrl+Alt+Del, start Task Manager (Windows 7) and End Task. I'm informed SASPro is not responding and it eventually closes.

    I can start a Quick Scan and it finishes successfully, I clear any threats found but I'm ALWAYS prompted to re-boot! I haven't been able to complete a scheduled full scan for months. When possible, I always submit a report.

    I've raised this problem on a support ticket in the past and after submitting numerous diagnostic files and following various instructions to alter some of the scan options, the problem has not been resolved.

    I'd like to completely remove SAPro and wonder if a fresh installation would then work. What do you guys think? Will I be able to use my existing licence?

    Any other tips?

    Cheers

    john


  5. My computer is scheduled to scan each morning at 2am.

    For the last few days, each morning I'm greeted with the message:

    SUPERAntispyware Application has stopped working

    A problem caused the program to stop working correctly.

    Windows will close the program and notify you if a solution is

    available.

    I don't know what the problem is or how to resolve it.

    Any tips would be appreciated.

    John


  6. Thanks for the reply Mark.

    I visited & downloaded MBAM and will try it. BUT, I bought SAS & Kaspersky to stop these sort of things happening & I'm gonna be a bit grumpy if I have to fork out more money to get rid of something that SAS & KIS 2010 should have dealt with.

    Cheers

    John

    UPDATE

    MBAM discovered several bogus files and deleted them however, the problem with my explorer being hijacked continues :( it also affects Firefox too.

    Same as before, when I do a Google or Bing search and then click on one of the links returned, the url changes several times and I might end up on a casino site!

    Someone advised that I should run a utility called TDS Killer. I did this and here's an image of the discovery. Note the red arrows suggesting a memory infection but not cured.

    Cheers

    John

    post-9168-127133665924_thumb.jpg


  7. You should download MBAM a.k.a Malwarebytes By visiting this link:

    http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentMain;contentAux

    And if that doesnt work you should try deleting the infected host file but be careful and dont delete the real one.

    But MBAM should help you out! Hoped i helped =)

    Thanks for the reply Mark.

    I visited & downloaded MBAM and will try it. BUT, I bought SAS & Kaspersky to stop these sort of things happening & I'm gonna be a bit grumpy if I have to fork out more money to get rid of something that SAS & KIS 2010 should have dealt with.

    Cheers

    John


  8. Hi guys

    Something peculiar is happening! When I do a search with Google and then click on one of the results, Explorer is being re-directed to other sites!

    I have the latest version of SAS Pro installed with latest updates and some trojans have been detected, cleaned and then following a re-boot I get the same problems!

    I'm using XPPro.

    Anyone here have any suggestions to get rid of this annoying problem?

    Thanks

    John


  9. Hi guys

    I've been very impressed with SAS, so much so I'm registered on the affiliate program.

    I often get calls from people whose PC are infected in one way or another. I automatically purchase a SAS licence for them and install it on their PCs - at worst, it'll be the trial version.

    Had a phone call the other day from an elderly relative who live 200 miles away. She was experiencing pop-ups galore. Each pop-up window displayed CiD:http:// at the top left hand corner of the pop-up.

    So I tell her about the software, SAS, which removes ALL the spyware NOT just the easy ones. I install the software, update and purchase a licence but alas, following a scan, the problems persist!

    So her question to me was;

    "You told me this SAS software removes ALL the spyware NOT just the easy ones. Is there something wrong with my copy?"

    Okay, so this CiD hijack might not be spyware but my question is;

    "Why can't SAS remove it"?

    I might be able to manually remove this hijack via remote control (LogMeIn) but, I don't fancy travelling 200 miles to reboot her PC into safe mode if that's required :)

    John


  10. Hi guys

    A firend of mine is experiencing popups on her pc. The main problem is that she's some 200 miles away from me and not particularly experienced!!

    I've downloaded and installed (by remote control) SuperAntiSpyware pro (and purchased a licence :) ), did a scan, cleared 144 adware/cookies, restarted the pc but still the popups persist. Quite disappointing really, especially as I told her this software would clear ALL such issues, even the hard ones :)

    I noticed the address bar of the popup started with CiD:http:// seems her browser has been hijacked?

    She's using Windows xp pro and internet explorer 8

    Any advice

    John


  11. Geez, that was a quick reply!

    Another screen grab showing the problem lies in the registry keys

    ZLOB2.jpg

    I'm always suspicious when problems are detected by one spyware software and not by another, that's why I decided to post.

    The reason I tried out SpyHunter this evening was because I discovered my root directory of C:\ contained hundreds of empty folders that just appeared! Each empty folder appears to have the name of folders I store in My Documents. I was also presented with an error message on boot-up that stated something like: A folder named C:\Program might cause a problem, rename or ignore. Took me quite some while to delete all the empty folders - now in the recycle bin, just in case!

    Here's the last scan results, just a few cookies:

    SUPERAntiSpyware Scan Log

    https://www.superantispyware.com

    Generated 06/23/2009 at 06:55 AM

    Application Version : 4.26.1004

    Core Rules Database Version : 3951

    Trace Rules Database Version: 1893

    Scan type : Complete Scan

    Total Scan Time : 02:40:13

    Memory items scanned : 1138

    Memory threats detected : 0

    Registry items scanned : 8315

    Registry threats detected : 0

    File items scanned : 114227

    File threats detected : 6

    Adware.Tracking Cookie

    C:\Documents and Settings\John Cooper\Cookies\john_cooper@atdmt[2].txt

    C:\Documents and Settings\John Cooper\Cookies\john_cooper@adbrite[2].txt

    C:\Documents and Settings\John Cooper\Cookies\john_cooper@media6degrees[1].txt

    C:\Documents and Settings\John Cooper\Cookies\john_cooper@mycounter.tinycounter[1].txt

    C:\Documents and Settings\John Cooper\Cookies\john_cooper@hotlog[1].txt

    Trace.Known Threat Sources

    C:\Documents and Settings\John Cooper\Local Settings\Temporary Internet Files\Content.IE5\OR9UX6PK\virusremoverprofessional_pic1[1].png


  12. Hi guys

    I've been using SAS for a month or so now. One of my friends downloader SpyHunter and ran it on his PC - quite a few trojans were detected and of course he paid up and cleared them.

    Tonight, I downloaded a trial copy of SpyHunter, updated the 'definitions' and did a scan, I was quite alarmed when I was presented with the following results!

    ZLOB.jpg

    Is this a scam to get one to pay for the software? If not, why hasn't this been dealt with by SAS?

    Cheers

    John

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