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About acc693

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  1. Hi I have completed and sent the support ticket, and I am ready for the diagnostic tool with how-to-use instructions. Thanks for your help.
  2. Okay. I usually scan in safe mode- does the scan have to be in normal mode with an internet connection for the sample to be sent over?
  3. Hi I have not been able to locate the built-in false positive reporter; should I use the upload attachment facility on this page?
  4. Hi SuperAntispyware has flagged the file HPZ5RLHN.DLL as malware on Vista, with scan results- SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 03/17/2009 at 02:48 AM Application Version : 4.22.1014 Core Rules Database Version : 3799 Trace Rules Database Version: 1754 Scan type : Complete Scan Total Scan Time : 00:39:03 Memory items scanned : 205 Memory threats detected : 0 Registry items scanned : 6070 Registry threats detected : 0 File items scanned : 20672 File threats detected : 1 Adware.Mirar/NetNucleus C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZ5RLHN.DLL The file properties are- Type: Application Extension File version: Product name: HP Render Copyright: Hewlett Packard 199.... Size: 158kb Date modified: 19/01/2008 When I googled the file name the default location was listed as- C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\PRNHP001.INF_5641FA75\I386\HPZ5RLHN.DLL where there was another file with the same properties but with a different date of modification: 02/11/2006 What would you advise? Thanks.
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