Can someone please assist? I have purchased the professional version of SuperAntiVirus and have under "Real Time Protection" I have the following options enabled:
1. "First Chance Protection"
2. "Scan on system startup" & "Scan on system shutdown".
I recently realized that there is no scan being done upon startup or shutdown. This morning I manually started up my computer and couldn't get on the internet. So I shut my Windows XP machine off and manually started it back up. Now - "First chance protection" should have detected, quaratined and deleted all spyware upon shutdown and startup since I have these options enabled; however, I ran SuperAntiVirus manually once my machine was fully rebooted and all services had started and it detected 40 threats. I've opened up a ticket with their Support department but I have received no resolution. Any help would be greatly appreciated! Thanks!