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About Bart

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  • Birthday 01/01/1970

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  1. If we are unable to run due to malware, how do we use the portable scanner on a USB stick? Do we just get into Safe mode and access the appropriate USB port? Thanks, Bart
  2. Thanks, guys. I'm going to pass on the restore and not send away for analysis. The four flagged items have not showed up again. If they do I will follow the instructions you all have given me. Thanks again, Bart
  3. No, I have the paid version of SAS.
  4. Nightcap, I do find them via Manage Quarantine, but my options there are Restore or Remove. How would I send them for false positive analysis? I have the feeling that once I closed the scan the other day that found and quarantined them, I can't get to the screen that offers the option to send away for analysis. Is that right? After hearing in this thread that several others are getting what appears to be false positives, I am not all that keen to do so. Just asking for next time... Thanks, Bart
  5. Thanks, Nitecap. When that scan finished, since it said the four items had been quarantined and deleted I clicked on Finish so everything closed down. Is it possible to find those files now, given that SAS said they were deleted? I can't find them via my Explorer. Bart
  6. Thanks for the reply. I don't knowingly use NTI. My backup software is Acronis. How do I access the quarantined window in order to send off the files? Bart
  7. My daily SAS run just quaranteened and removed these: NTICDMK32.dll NTIDBD32.dll NTIEMBED.dll NTIMPEG2.dll What are these? Famous last words, but I don't think I go to any questionable sites. Where might they come from? Can I rest easy that SAS has removed any threat they might present? Thanks, Bart
  8. Thanks for your attention. My CSR is CSR00027725 Bart Hansen
  9. Each day I run a scan with the latest paid version of SAS on my XP Pro SP3 PC. For the past few days it has been using ever more of my CPU and I can only describe it as sucking the life out of the system. This degradation comes on slowly as the scan progresses. The symptoms are that it changes and/or removes the colors from browser buttons and other parts of the apps, it makes my Eudora in box appear to be empty or only partially there, fails to display all that should be appearing on the screen, and all but prevents me from using the other apps, which are just my Opera browser and Eudora. Yesterday when the scan finished I was presented with a box asking me to log back on to my computer as it was now locked, something I had NEVER seen before. Luckily, I was able to get back on by just hitting enter. Even after the 30 minute scan completes, I cannot seem to get normal control of Opera and Eudora. SAS does not report finding any malware. When I restart the PC all returns to normal. My system is fully patched as indicated by Secunia's PSI. Is there a SAS parm somewhere that can be changed to fix this?
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