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Mike Turner

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Everything posted by Mike Turner

  1. Since about the time that I updated to Version 6.x.x, I have been suffering from Firefox slowing down. I was hoping that this was caused by the reported high CPU usage problem that was reported elsewhere, but I still have it with 6.0.1158. As my Firefox session goes on, SAS uses more CPU, and more IO, as reported by Task Manager. If I disable Real Time Protection, the problem goes away. At about the same time, I understand that Firefox changed the way that it deals with its cache. I am running Windows x64 8.1, with all the updates, and Firefox 32.0.3, as well as SAS 6.0.1158. Is anyone else suffering from this?
  2. On both my Windows 7 32 bit machines, the Repairs windows is normally blank, even though I only have one account, which is, therefore, an Administrator account. If, however, I run SAS by right-clicking and selecting "Run as Administrator", the Repairs window is populated. Mike.
  3. I am running Windows 7 32 bit, and also have the same blank Repair window.
  4. It has already been fixed!
  5. According to the Avira forums, they agree that it is a false positive, and will update things accordingly.
  6. Sorry to jump in on somebody else's thread, and it may be entirely irrelevant, but this is one of the symptoms I get when using Fast User Switching on Vista. Mike.
  7. Just McAfee (and Windows Defender). Mike.
  8. For quite a while now, I have been having problems starting up and shutting down Vista Ultimate 32 bit SP1. The shutdown problems are not too severe. They involve a hang of a minute or two, between hitting Restart and the Logging Off message appearing on the screen. The start up problems are more troublesome, though. I have several things that run on start up, that put icons in the system tray. The problem is that several of the icons don't appear in the tray, though the processes appear to be running. It is not always the same icons that do not appear, or even the same number of icons. Sometimes, they all appear. Sometimes, it is just an annoyance, at other times, I have to reboot again, because I need the icon to control the application. I don't know when this started happening, but it has been going on for several weeks - if not months. It appears to be getting worse. Today, I tried to track down the cause. I discovered that, if I disable SuperAntiSpyware, using msconfig, everything works as it should. As soon as I re-enable SuperAntiSpyware, the problem comes back. I have not done extensive tests, as I haven't got the time, so I cannot prove that SuperAntiSpyware is the cause, but I have done enough to make me suspect SuperAntiSpyware. I am running SuperAntiSpyware Pro 4.24.1004 Core 3694 Trace 1670. I have it set to Start when Windows Starts, Show icon in system tray, Integrate with Vista Security Centre, and Real Time protection is enabled. Any thoughts? Mike.
  9. 4.22 looks promising. Processor usage looks to be more or less the same, whether or not Real Time Protection is enabled. SAS still uses a little processor from time to time, but nothing like as much as it did before, and no more than I would expect. I will have to leave it running for a time to be certain. Thank you very much. Mike.
  10. That's great news. I look forward to the opportunity to test it. Mike.
  11. The PC had only been up for a couple of days. The only applications running were System and Performance Monitor, and Thunderbird, both of which I have running all the time. There were, of course, all the normal services running, such as McAfee.
  12. This morning, at 5am, when I have a full scan scheduled, SAS crashed. It has only done this once, so far. I am running Vista 32 bit SP 1. Product SUPERAntiSpyware Application Problem Stopped working Date 12/09/2008 05:00 Status Report Sent Problem signature Problem Event Name: APPCRASH Application Name: SUPERANTISPYWARE.EXE Application Version: 4.21.0.1004 Application Timestamp: 48bef0bf Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 000659c3 OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 2057 Additional Information 1: 463a Additional Information 2: 9c6f28399772570bacc1258258b8e3ee Additional Information 3: 7c78 Additional Information 4: 66e5c9832297966fec5ae59d3e335012 Extra information about the problem Bucket ID: 918690854
  13. The problem still exists, and I have no intention of formatting my computer.
  14. Unfortunately, the problem still occurs with 4.20.1026. It might help for me to describe the symptoms in detail. When SAS is exhibiting "normal" behaviour, SuperAntiSpyware.exe shows an occasional cpu peak of 1 or 2 %. This occurs when the PC is in Safe Mode, or the Nvidia drivers have been disabled or removed. When it is showing "abnormal" behaviour, it starts by showing a peak of about 5% cpu every other second. This very slowly grows throughout several hours. The regular check for updates appears to cause the cpu usage to drop back to the 5% peak, which then slowly grows again. Therefore, if I disable the "Check for Update", and leave the PC logged on overnight, cpu usage increases to about 35% - 40% every second, after about twelve hours or so. If I can help you any more with solving this, please let me know. SuperAntiSpyware is a great product, and I want to see it working even better. Mike.
  15. SUPERAntiSpy, I have not tried 4.2, but am willing to try it. Can you send me the link, please? Seth, with the default drivers, I only get a screen resolution of 800 by 600, so I am going to have to go back to the standard Nvidia drivers. Thank you for your input. Mike.
  16. I have removed all trace of Nvidia software from the PC, and let Windows load the default drivers, and the problem seems to have gone away. Mike.
  17. Hello Seth. Yes - when I disable the Nvidia driver in Device Manager, and reboot, the problem ceases. I have left it disabled for a day, and still the problem does not occur. Also, Event Viewer shows nothing at all when the problem occurs. Mike.
  18. Here is an example of what happens, if I leave it for a couple of days. As you can see, it also seems to be exhibiting the high memory usage symptom, too. Mike.
  19. So, we are both using Nvidia video drivers, and we both seem to be getting the problem. That is very interesting. Thank you, Dbrodsky. I hope that the good people at SuperAntiSpyware can come up with a solution soon. Mike.
  20. I'm just using Task Manager to determine what is using the processor. It sounds as though are using the same thing, but, if you are not, Right-Click on the status bar at the bottom of the screen, and select Task Manager, the select Processes. Did you look to see if you have Nvidia graphics drivers, as in the previous post?
  21. dbrodsky - Nvidia is the type of graphics card that you have. In Control Panel, click on Appearance and Personalisation, and then Personalisation, and than Display Settings. About half way down the screen, mine says "1. Generic Non-PnP Monitor on NVIDIA GeForce 7600 GS", or, on the other PC, "1. ViewSonic VG2021wm-2 SERIES on NVIDIA GeForce 8800 GT". Do you know if it is SuperAntiSpyware that is using the processor?
  22. I've updated the drivers on the Pentium IV to 175.19, so both PCs are now on the latest, but I still get the problem. Any more suggestions, please? Surely I can't be the only person with Nvidia drivers and this problem.
  23. On the Pentium 4 PC, the card is a Geforce 7600 GS, and the driver version is 7.15.11.6369, dated 11/09/2007. On my main PC, which, I believe, also suffers from the same problem, the card is an 8800 GT, and the driver version is 7.15.11.7519, dated 16/05/2008.
  24. I think that I may have found what is triggering this problem in SuperAntiSpyware. If I disable the Nvidia graphics driver, the problem seems to go away. This would explain why I don't get the problem in safe mode. Nightcap - what type of graphics card do you have? Can anyone from SuperAntiSpyware comment on this, please?
  25. The problem does not occur in safe mode. I have also tried safe mode with networking, and it does not occur there, either. In normal mode, just to make sure that it was not a conflict with McAfee, I uninstalled McAfee, but it still occurs. I even tried disabling Windows Defender real time protection, and UAC, but it still occurs. This PC has very little on it (just Vista, Office 2007, Firefox, and one or two other small things), so I don't see much to conflict with SAS. As the problem seems to affect my main PC as well, (also Vista), I don't think that it can be an unusual problem. Perhaps most people don't notice it because they don't have Performance Monitor running all the time. (And - Yes, I have tried without Performance Monitor running all the time, and the problem still occurs). Can anyone from SAS offer any comments, please?
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