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Don M

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About Don M

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    Advanced Member
  • Birthday 01/01/1970

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    SUPERANTISPYWARE
  1. No, it's so that servers aren't overloaded and i'm sure also a good way to avoid meltdown at support in case some issue not seen in testing suddenly affects a large part of users. I get the updates last always 1-2 weeks later and so what? I can just download the installer and update in a couple of minutes if it's important to me. Obviously something may be up in your case so i would update manually and if this was originally an older installer perhaps even installed as version 4 i would uninstall, reboot and install 5.5.1012 fresh.
  2. I have no preference in that dept...well i do: Opera, but that has nothing to do with you/me being responsible for what we install on our pc's which is the bottom line. It's so easy always to shed ourselves of any responsibility and in this case they do make it clear. The fact remains that we are clearly presented with options during the install and nothing is deviously hidden in a way so that users are fooled, that most couldn't care less what they install is their responsibility and simply a poor excuse IMO. So if it helps SAS to survive: Just do it! They should bundle Opera with it though.
  3. Of course they are getting payed, i don't see anything wrong with that at all. Google Chrome is actually quite possibly the best one out there right now, at least one of the 2-3 topnotch options. We are presented with very clear options when installing and one of them is not to install Google Chrome. People being "careless" when installing is a very poor excuse for not taking responsibility for our own actions just like when some are very surprised by something in a contract they have signed without reading it first. It's not cheasy toolbar adware like some other vendors (Avira with Ask toolbar) seeking extra income in a very difficult market.....basically it's close to dried out because of the economy and everybody naturally not spending anything beyond the basic everyday needs and SAS is small potato with regards to paying customers and have hurt themselves with the lifetime licenses in the past with most that purchased. If this will help SAS stay afloat in this difficult economy then fine with me....go for it as long as i the customer can opt out during the install. To me it's much more critical that updates to the signatures are only delivered during business hours and not at all during the weekend, malware are delivered 24/7 all year round, but at least we have confirmation from Nick that some weekend updates will start sometime this month or early July.
  4. Probably very unlikely considering the amount of money involved, Superantispyware was sold for around $8.5 million and had 2010 revenues of approximately $2.5 million! Times are very tough for very small companies like SAS (less than 10 employees) and i imagine Nick and whom ever he has to share those $8.5 million are not unhappy with this deal no matter if Support.com honors any intentions in the long run, i doubt very much there is a firm written contact saying there will always be a free version this would be suicide as you cannot predict the future. The lifetime license is easy to circumvent with a new product and fazing out the old. But i agree why not see what happens instead of bashing or defenses of persons we simply do not know even if we feel we do.
  5. Only works with Windows XP. Maybe there will be some new things in the new 5.0 talked about here in the forum.
  6. Ok, so the question now is: When is the time right?
  7. I would be interested in this as well.
  8. An easy way to get all the right drivers (& the latests) is by using your labtops servicetag here: http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=bsd . It will then list what the labtop was shiped with.
  9. You follow the onscreen directions after a scan is finished.
  10. Try to switch to Google DNS or Open DNS, reboot after that. If you can get online then you are affected by malware and should IMO contact SAS support to do a dianostic, but if it was me i would (if possible) format the HD and reinstall Windows.
  11. So submit a dianostic report to support instead of using all sort of scanners not fully detecting it. It will also give SAS the chance to add the malware to it's bases for the good of all instead of removing with other products.
  12. Or submit a report https://www.superantispyware.com/precreateticket.html.
  13. v4 38. 1004 is the released version for 32/64bit, any other are beta/pre-release versions. It should be installed clean = no other versions installed before install.
  14. I second that as well as having more choices regarding the interval the applications looks for new updates, every 8 hours is just not good enough. A dropdown menu with several options (Every 1, 2, 4 and 8 hours)would be step forward.
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