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Everything posted by nighthawkext

  1. Did you clear your cache or temp files or run another application that did?
  2. When SAS detects a file as bad, it adds it to the persistent file removal system. We now added a way to manage while files are included in the "persistent file removal" system.
  3. It's in the list of items to add. I don't have a specific version yet.
  4. Thank you for bringing this to our attention bigfan_24.
  5. Thanks for reporting this Jahn, Unfortunately, I have no been able to reproduce this on XP or Win7. We will look into the possible ways this could happen. Don
  6. Willisaw, We need much more detail from you. 1. What URL are you trying to download from? 2. Do you get an error, if so what is the error? 3. What is the final display in your browser window? 4. What browser are you using? Thanks Don
  7. We are proud to announce a new pre-release version of SUPERAntiSpyware that includes some new features that will help our users remove malware from their machines. Included in this version: Identification of potentially unwanted programs and secure removal. Places key tools, such as quarantine management, scan logs, and repair features in one place with a cleaner toolkit interface. Streamlines self-service licensing for an easier path to retrieving and resetting license keys. Added SUPERDelete file removal to the context menu in explorer. More robust persistent file removal management. We welcome you to try this pre-release and let us know how it works for you on this forum. Free Version: cdn.superantispyware.com/prerelease/SUPERAntiSpyware.exe Click here to download Pro Version: cdn.superantispyware.com/prerelease/SUPERAntiSpywarePro.exe Click here to download
  8. I'm sorry you feel that the purchase period was unclear. We will review the path you described to see if there's any ways for us to make the time period more clear. Thanks for bringing this to our attention. Don
  9. Wizzer, are you running windows 8.1? Could you open a support ticket so we can work to figure out what is happening? http://www.superanti...eateticket.html
  10. Please open a support request so we can investigate why this is happening. https://www.superantispyware.com/csrcreateticket.html
  11. Please open a support request so we can investigate why this is happening. https://www.superantispyware.com/csrcreateticket.html
  12. Please open a support ticket so we can diagnose your problem https://www.superantispyware.com/csrcreateticket.html Thanks Don Fowler
  13. Bart1112, If you open a support ticket we can try to diagnose and fix your problem. https://www.superantispyware.com/csrcreateticket.html Thanks Don Fowler
  14. nalthren, I don't need a screen shot. I was able to reproduce the issue you're seeing. We will find a solution and include it in the next product update. Thanks for letting us know. Thanks Don Fowler
  15. Cyberchief, I am attempting to help you. I absolutely read your previous post about the problem. Definition updates should not and do not take 8 hours for other users. Without a support ticket and a diagnostic of your system I won't be able to figure out what is going wrong on your machine. I'm genuinely sorry you don't feel like our definition updates are as frequent. We release ~4 updates a day. If you're interested in help you can have the support ticket say whatever you would like it to, but being more concise is useful. Don Fowler
  16. Is there any way you can get me a screen shot of the prompt? This will help tremendously in determining the problem.
  17. I am going to assume that you are talking about a scheduled scan. If so, there is an option on the scheduled scan to "quarantine and remove infected files without prompting". Please verify that this is checked.
  18. If you do not ignore files larger than 4MB, you scan could be much slower depending on the type of files you have on your computer. The vast majority of malware is contained in files smaller than 4MB. However, it won't hurt for you to try scanning with it unchecked. Non-executable file are files that cannot be run on your machine. For example, pictures, document, ... Again, the vast majority of malware is contained in files that are executable. Thanks Don Fowler
  19. Have you allowed the program to update the components it says are new? If not, please allow the application to update.
  20. Cyberchief, Very few people complain of problems with the definition updates. We need a support ticket from you so that we can assess and attempt to fix whatever issue you're seeing. Thanks Don Fowler
  21. ga1ba2, Please download and install the current version of SUPERAntiSpyware( ). I have verified the fix included in that build with other customers. If you still have a problem, please post back on this thread. It will be addressed. Thanks Don Fowler
  22. Thanks for the feedback. We will figure out why this is still occurring.
  23. Yabbadoo, The "General Questions" portion of the forum is checked much more frequently than the "Suggestions" area. We're sorry you haven't been answered quickly enough. If you still have any questions, we are available for answers. Thanks Don Fowler
  24. We have Pale Moon on our list of browsers to support in the near future.
  25. The certificate has been updated and you should no longer have any issues.
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