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geoff

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Everything posted by geoff

  1. Hi, FYI, the Trojan.Agent/Gen-Nullo[Micro] definitions (and many of the other "Nullo" threat detections) find files that have already been disabled and rendered non-executable by some other security software. If SAS detected such a file on your system, it was already cleaned or disabled by something else. Geoff
  2. Hi Robin, Thank you for submitting the sample! We have analyzed it and it has been incorporated into our database as of this afternoon! Thanks, Geoff
  3. Hi Pijamkata, Did you submit a support ticket for your removal issue yet? https://www.superantispyware.com/csrcreateticket.html Thanks, Geoff
  4. Hi darkdemn777, Have you run a complete scan after booting into Safe Mode? Please note that as of right now, the definitions version displayed in your scan logs are five revs out of date. Thanks, Geoff
  5. Hi Robin, Please feel free to use our SUPERSampleSubmit tool to send us the fake DHL delivery attachment -- and, for that matter, any other suspicious files you come across! Here's a link to SUPERSampleSubmit: https://www.superantispyware.com/downloads/SUPERSampleSubmit.exe All you need to do is download and run it. You can drag the suspicious files into the product and it'll send them automatically. The right-click context menu for scanning is not available at the root drive level in Explorer. However, you can certainly select the USB drive in the initial scanning screen before proceeding. Thanks, Geoff
  6. Hi doug2006, Please submit a support request here and one of our reps will assist you: https://www.superantispyware.com/csrcreateticket.html Thanks, Geoff
  7. Hi, Windows will need to boot to completion (either in Normal or Safe Mode) before you can run the portable scanner. The scanner can be launched from the CD through Explorer assuming you are able to start Windows successfully -- but it will not launch automatically from a CD. Geoff
  8. Hi sidney9436, Glad to hear that the portable scanner worked out for you! Geoff
  9. Hi, This little utility will also remedy the .exe file association issue: https://www.superantispyware.com/downloads/SAS_FixEXEfile.com Geoff
  10. Hi! These false positives were addressed shortly after they were submitted. Thank you for taking the time to post here/file a false positive report! Geoff
  11. Hi Dave! Nice to have you "updeck"!

  12. is here!

    1. Coffy

      Coffy

      Help! I paid and got no registration number. This is wrong and its a Rip Off.

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