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geoff

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Posts posted by geoff


  1. Hi JohnnySokko,

     

    Good question.  Nothing has changed, and the statement in our Benefits and Features is accurate.

     

    "Stop unwanted pop-ups and ads caused by malware with integrated SUPERAdBlocker® Technology"

     

    In a nutshell, the original SUPERAdBlocker® product contained two core technologies:

     

    1) Methods for blocking Internet ads within the context of a web browser

    2) Stopping/removing malware responsible for creating Internet ads

     

    #1 above came first.  We quickly realized that adware, browser hijackers, et al. were emerging as new ways to thwart conventional and even proprietary methods for blocking ads.  That's when #2 was created.  Both of these technologies made SUPERAdBlocker® effective and popular.  The idea of blocking and/or removing active malware in our unique way to stop Internet advertising was a core part of the early SUPERAdBlocker® concept/product, and the same technology migrated into, was improved upon, and is still being used by SUPERAntiSpyware®.

     

    Thanks,

     

    Geoff


  2. Unfortunately, we're still having some sync issues between the webserver and where we deploy our content to. We'll try to get it sorted out ASAP but coordinating with our operations guys takes time :). As Dave said, it's purely a cosmetic problem but we want to get it fixed as well.

    Thanks for the heads-up!

    Geoff


  3. Hi 289kcode,

     

    Good question.  You're right -- the size of the install packages is substantially smaller.  We did some reorganization of our definition set including disabling some deprecated rules, disabling very old rules that never detect in the wild anymore, etc.  Not only is the installation download smaller, but so are the definitions updates.  The product load time and scan speed should also be noticeably improved -- particularly on slower systems and systems that are highly infected.  These changes have zero impact on product efficacy, BTW.

     

    Thanks,

     

    Geoff


  4. Hi ROCKNROLLKID,

     

    While we thought this was a great concept, we gave it an extended trial run and it never grew in popularity.  In fact, we recieved very little input or feedback about the process, and the number of people using it was low.  As with any of the "helpful" tools we have tried over the years, it got sidelined in favor of support for our more popular or beneficial offerings -- namely, malware research and SUPERAntiSpyware itself.


  5. Hi ROCKNROLLKID,

    Yes, absolutely! This data is used every day in our malware analysis effort. We use it in conjunction with our other sample sources to create definitions. IMHO, it is one of the most important resources we have. Please continue to submit a "diagnostic" to SUPERAntiSpyware if you get the chance.

    Thanks,

    Geoff


  6. Hi kerryn,

     

    Thanks for your report.  This was a false positive issue that affected some of our users yesterday.  If you update to the latest definition database version and scan again, do you still get these detections?

     

    If you do continue to have items detected, could you please use the Report False Positive wizard for each item found?

     

    Thank you,

     

    Geoff


  7. We are pleased to announce a new edition of SUPERAntiSpyware coming soon for our volume license customers. Key features of the new Centrally Managed Solution are:

    ● Control scan schedules, scan options, product updates and application settings for all computers within your deployment within a single management interface.
    ● Easy deployment using Group Policy, 3rd party deployment tools or manually.
    ● E-mail notifications and reports to stay informed of the malware health of your network.
    ● Headless client application - users within a network can’t change or disable the SUPERAntiSpyware scanner service, keeping the application settings completely within the network administrator's control.
    ● Simplified licensing; The server is licensed for the number of workstations purchased; codes don’t have to be entered into or assigned to individual workstations.
     


  8. Hi,

    Can you submit a false positive report in SUPERAntiSpyware for this detected item? If you aren't sure how to do this, please see here:

    https://forums.superantispyware.com/index.php?/topic/6825-how-to-submit-false-positives/

    Submitting a false positive report will send us important information on what was detected so we can investigate what is happening on your system.

    Thanks,

    Geoff

    So if there was a fix recently, I am still getting this trojan to show up, and it seems like it isn't in the avast folder, but tell me if I'm wrong. So what should I do about this?

    Scan Log

    https://www.superantispyware.com

    Generated 01/07/2013 at 09:41 AM

    Application Version : 5.6.1014

    Core Rules Database Version : 9834

    Trace Rules Database Version: 7646

    Scan type : Complete Scan

    Total Scan Time : 00:25:46

    Operating System Information

    Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)

    UAC On - Limited User

    Memory items scanned : 699

    Memory threats detected : 0

    Registry items scanned : 71667

    Registry threats detected : 0

    File items scanned : 44043

    File threats detected : 1

    Trojan.Agent/Gen-Siggen

    C:\PROGRAM FILES (X86)\GOOGLE\CHROME\APPLICATION\23.0.1271.97\AVFORMAT-54.DLL

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