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geoff

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Everything posted by geoff

  1. Hi Tom, Does this condition persist through a reboot? Thanks, Geoff
  2. Hi JohnnySokko, Good question. Nothing has changed, and the statement in our Benefits and Features is accurate. "Stop unwanted pop-ups and ads caused by malware with integrated SUPERAdBlocker® Technology" In a nutshell, the original SUPERAdBlocker® product contained two core technologies: 1) Methods for blocking Internet ads within the context of a web browser 2) Stopping/removing malware responsible for creating Internet ads #1 above came first. We quickly realized that adware, browser hijackers, et al. were emerging as new ways to thwart conventional and even proprietary methods for blocking ads. That's when #2 was created. Both of these technologies made SUPERAdBlocker® effective and popular. The idea of blocking and/or removing active malware in our unique way to stop Internet advertising was a core part of the early SUPERAdBlocker® concept/product, and the same technology migrated into, was improved upon, and is still being used by SUPERAntiSpyware®. Thanks, Geoff
  3. Hi utalice, Do you find a Shell value if you go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon ? Thanks, Geoff
  4. Unfortunately, we're still having some sync issues between the webserver and where we deploy our content to. We'll try to get it sorted out ASAP but coordinating with our operations guys takes time . As Dave said, it's purely a cosmetic problem but we want to get it fixed as well. Thanks for the heads-up! Geoff
  5. A new version (6.0.1014) of the pre-release containing fixes and enhancements has been uploaded. Free Installer: cdn.superantispyware.com/prerelease/SUPERAntiSpyware.exe Click here to download Pro Installer: cdn.superantispyware.com/prerelease/SUPERAntiSpywarePro.exe Click here to download Please check it out and let us know what you think. Thanks, Geoff
  6. Hi 289kcode, Good question. You're right -- the size of the install packages is substantially smaller. We did some reorganization of our definition set including disabling some deprecated rules, disabling very old rules that never detect in the wild anymore, etc. Not only is the installation download smaller, but so are the definitions updates. The product load time and scan speed should also be noticeably improved -- particularly on slower systems and systems that are highly infected. These changes have zero impact on product efficacy, BTW. Thanks, Geoff
  7. Hi TonyC, Yes, that's correct. It's updated with each definition release.
  8. The false positive detection has been removed as of definition database 10744 released moments ago. Many thanks for your patience while we tracked this down. Geoff
  9. Hi ROCKNROLLKID, While we thought this was a great concept, we gave it an extended trial run and it never grew in popularity. In fact, we recieved very little input or feedback about the process, and the number of people using it was low. As with any of the "helpful" tools we have tried over the years, it got sidelined in favor of support for our more popular or beneficial offerings -- namely, malware research and SUPERAntiSpyware itself.
  10. Hi ROCKNROLLKID, Are you talking about ThreatCheck? https://www.superantispyware.com/superantispyware_threatcheck.html Thanks, Geoff
  11. Hi ROCKNROLLKID, Yes, absolutely! This data is used every day in our malware analysis effort. We use it in conjunction with our other sample sources to create definitions. IMHO, it is one of the most important resources we have. Please continue to submit a "diagnostic" to SUPERAntiSpyware if you get the chance. Thanks, Geoff
  12. Thanks for letting us know folks! Geoff
  13. Hi, This should be fixed as of SUPERAntiSpyware Core 10132 or greater. Can you let us know if it's not resolved for you? Thanks, Geoff
  14. Thanks for reporting this. Can you let us know if you still receive a detection after updating to the latest definition version? Geoff
  15. Hi kerryn, Thanks for your report. This was a false positive issue that affected some of our users yesterday. If you update to the latest definition database version and scan again, do you still get these detections? If you do continue to have items detected, could you please use the Report False Positive wizard for each item found? Thank you, Geoff
  16. Hi, Thanks for posting. This false positive issue was corrected yesterday afternoon (Feb. 27 2013, US PST). If you update your definitions, this item should not be detected. Thanks, Geoff
  17. We are pleased to announce a new edition of SUPERAntiSpyware coming soon for our volume license customers. Key features of the new Centrally Managed Solution are: ● Control scan schedules, scan options, product updates and application settings for all computers within your deployment within a single management interface. ● Easy deployment using Group Policy, 3rd party deployment tools or manually. ● E-mail notifications and reports to stay informed of the malware health of your network. ● Headless client application - users within a network can’t change or disable the SUPERAntiSpyware scanner service, keeping the application settings completely within the network administrator's control. ● Simplified licensing; The server is licensed for the number of workstations purchased; codes don’t have to be entered into or assigned to individual workstations.
  18. Hi, Can you submit a false positive report in SUPERAntiSpyware for this detected item? If you aren't sure how to do this, please see here: https://forums.superantispyware.com/index.php?/topic/6825-how-to-submit-false-positives/ Submitting a false positive report will send us important information on what was detected so we can investigate what is happening on your system. Thanks, Geoff
  19. Hi Naki, Would it be possible for you to send a password-protected .zip file via email? If so, could you send me a pm here? Thanks, Geoff
  20. Hi All, We're still investigating what happened in the release procedure to cause this false positive issue. The offending definitions have been removed completely from the database. My sincerest apologies for the false alarm. Thanks, Geoff
  21. Hi All, We're still investigating what happened in the release procedure to cause this false positive issue. The offending definitions have been removed completely from the database. My sincerest apologies for the false alarm. Thanks, Geoff
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