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geoff

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Everything posted by geoff

  1. Right on, thanks Ultra Male!
  2. Hi Ultra Male, Sorry you're having trouble getting through to us. Could you please PM me your license key and/or original invoice # and I'll see what I can do. Thanks! Geoff
  3. Hi BradEdit, Can you tell us what OS and version of Chrome ( chrome://settings/help or chrome://help )you are using? Also, what version of SAS do you have installed?
  4. Thanks for the update Buffalo4. I got a note from the operations guys just a bit ago and they said they were done with the database maintenance and that everything was working normally. So I think we can hopefully call this event closed.
  5. Hi Everybody, Quick update -- we had a major failure at the datacenter that houses our databases. We've been working continuously to get it back up and running and I think we're getting close but as you've seen, there are still periods of downtime. We're trying to get it all resolved this evening (Friday 5/3 PDT). Thanks again for your patience! Geoff
  6. Just a FYI: when we deploy a definition update, there are usually a lot of changes rolled into it -- often including updates that are not mentioned specifically in the auto-generated release "notes" of additions and updates. The latest release includes all of the pending changes that have been queuing up since last week. We haven't lost any of the research work done since the problem began.
  7. Hi Everybody, I think we're back on track with the definition update process. We had a pretty serious issue which needed some thought and development. Thanks again for your patience. Regards, Geoff
  8. Hi KEL1, The dev team is still working on it. Sorry, I have no additional details to provide at this time. My understanding is that it is a somewhat more involved problem than previously anticipated. Thanks for your patience! Geoff
  9. Hi Cyberchief, Sorry for the delay in the response. We've been having some issues with our definition release infrastructure and we're working on getting it resolved. I haven't heard of an ETA on when this will get fixed but I assure you our team is giving it top priority. Regards, Geoff
  10. Hi Chim, Where did you hear that SAS 8 does not support WIndows XP? You should have no issues using SAS 8 on your XP machine. I can tell you informally that we have no plans to remove support for Windows XP -- as long as it is not problematic for us to continue to do so. We have great respect for Windows XP and our XP users, but we do realize that the number of active XP installs are shrinking every day. Given that XP is no longer supported by Microsoft, it is best for your safety and security to transition to a supported OS if at all possible. Thanks, Geoff
  11. Hi Johan, can you try uploading your screenshot now? Thanks, Geoff
  12. Hi Johan, sorry to hear about this. We are seeking some support on the screenshot upload issue right now . As to the persisting notification issue -- can you exit, uninstall, and reinstall the product using the latest download: http://cdn.superantispyware.com/downloads/SUPERAntiSpywarePro.exe and let us know if that fixes the problem? Thanks, Geoff
  13. Yes, you're right Nightcap. The dev. team is looking at a better way to present the notification so that (presumably) users won't have to turn it off. I don't have any info on when that will happen -- just passing what I've heard along. Regards, Geoff
  14. Hi Everybody, Sorry for the confusion. If you are having problems with this new feature, you can easily disable the notifications by unchecking the box "Notify me when a startup item is added" under the Real-Time Protection page. Our development team is currently investigating how to better present the information provided in the notifications. Note that all new installs of SAS 8 now have this option unchecked by default. Thanks, Geoff
  15. Awesome, thanks for the update and have a great walk!!!
  16. Sometimes it takes a bit for our CDN to get the update out. Be watching for "Database Version 13944" -- it's the latest and greatest.
  17. Hi jadinolf, The update was released a little bit ago -- please restart the program and check for updates and you should be good to go! Regards, Geoff
  18. Thanks for the feedback PTD! What are some of your biggest issues with Win 10, guys?
  19. Thanks for the great feedback, GS!
  20. Just curious how many of you have installed the Creators Update and what your thoughts are. I've installed it on two PCs and I haven't had any issues yet.
  21. Hi Mathias, Our malware research team has received your request and your case is under review. You should expect to hear back from us by tomorrow morning. Monday Jan 09 PST. Thanks, Geoff
  22. Hi bluedeblue, Good question. Some of the feedback shown by the scanning progress in SAS does indeed show items that the scanner is looking for. It depends on the internal type of malware definition SAS uses. Anyway, your assessment is correct and there is nothing to be concerned about. Thanks, Geoff
  23. Hi Everybody, We are mostly done with the changes and upgrades started on the 9th of November. Thanks so much for your patience If you are still having problems resolving the website or any other technical concerns, please reach out to a staff member on the forum. Thanks, Geoff
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