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About geoff

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  • Birthday 01/01/1970

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  1. After some investigation, it seems that there may be a webserver configuration problem that is causing issues with the profile photo chooser/editor and possibly some other features. We're looking into it now. Thanks for your patience!
  2. Right on, thanks. Do you have any browser extensions or anything that would filter web content installed and active? I will run it up the line to Invision and see what they say.
  3. Thanks for the quick response! I have to be honest - I haven't used this feature in probably 6+ years. Apparently, the Profile Photo tool in this forum software still leaves a lot to be desired. I was able to change mine using the tool (tried with a few versions of Chrome and one of Edge) - but I couldn't crop the image appropriately as you can see. If you can confirm what browsers and what versions are exhibiting this behavior for you, I'll report it to IPS and see if they have a solution. On the backend, I find that their template editor sometimes only works reliably with Edge...so I know they have some browser compatibility issues at times. Anybody else having this problem with the avatar tool?
  4. Sorry for the delay. What error are you receiving? Thanks, Geoff
  5. Hi daz1967, Have you contacted our support directly through the contact form? https://www.superantispyware.com/contact.html Thanks, Geoff
  6. Hi Hamal, Thanks for contacting us. Do you still experience the crash if you go to the Help & Information section from the main screen and click "Safe Mode Scan" under the Troubleshooting section? Regards, Geoff
  7. Hi. Can you elaborate on "it just takes too long to scan"? How long are your scans taking? Thanks, Geoff
  8. Right on, thanks Ultra Male!
  9. Hi Ultra Male, Sorry you're having trouble getting through to us. Could you please PM me your license key and/or original invoice # and I'll see what I can do. Thanks! Geoff
  10. Hi BradEdit, Can you tell us what OS and version of Chrome ( chrome://settings/help or chrome://help )you are using? Also, what version of SAS do you have installed?
  11. Thanks for the update Buffalo4. I got a note from the operations guys just a bit ago and they said they were done with the database maintenance and that everything was working normally. So I think we can hopefully call this event closed.
  12. Hi Everybody, Quick update -- we had a major failure at the datacenter that houses our databases. We've been working continuously to get it back up and running and I think we're getting close but as you've seen, there are still periods of downtime. We're trying to get it all resolved this evening (Friday 5/3 PDT). Thanks again for your patience! Geoff
  13. Just a FYI: when we deploy a definition update, there are usually a lot of changes rolled into it -- often including updates that are not mentioned specifically in the auto-generated release "notes" of additions and updates. The latest release includes all of the pending changes that have been queuing up since last week. We haven't lost any of the research work done since the problem began.
  14. Hi Everybody, I think we're back on track with the definition update process. We had a pretty serious issue which needed some thought and development. Thanks again for your patience. Regards, Geoff
  15. Hi KEL1, The dev team is still working on it. Sorry, I have no additional details to provide at this time. My understanding is that it is a somewhat more involved problem than previously anticipated. Thanks for your patience! Geoff
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