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Everything posted by siliconman01

  1. I'd like to suggest that you download/install CCleaner to clean out tons of junk and temp files that are probably on the system and slowing down the scanner. Do not run the Registry cleaner part of CCleaner...just the file cleaner. Below is the download link. Download the SLIM version. http://www.piriform.com/ccleaner/builds
  2. Try the manual update idea from the link below. https://www.superantispyware.com/definitions.html If this doesn't correct the issue, uninstall using the SAS Uninstaller Assistant from the link below and then re-install SAS PRO V4.47.1000 https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ One of the two above should resolve the issue.
  3. Katie, Your Core Rules and Trace Rules are significantly out-of-date. Please update and rescan to see if this false detection still occurs. Post the new scan log. As of this posting, the current Core Rules are 6153; Trace Rules are 3965. If the false positive detection of NIDSPAM.EXE still occurs, follow the directions in the link below to submit it as a false positive. https://www.superantispyware.com/supportfaqdisplay.html?faq=28
  4. It should...assuming remote assistance is being blocked by your TM firewall.
  5. Please see the link below. http://esupport.trendmicro.com/3/How-do-I-set-the-Personal-Firewall-of-Trend-Micro-Internet-Security-20.aspx Unblock SuperAntispyware.exe and SSUpdate.exe
  6. 1. Download the proper SAS Uninstaller Assistant from the link below. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 2. Shut down SAS completely 3. Run the SAS Uninstaller Assistant. A reboot will be required. 4. Download/install the latest V4.47.1000 from https://www.superantispyware.com 5. Set up your preferences and be sure to update to the latest definitions routinely.
  7. Use the SAS Uninstaller Assistant to uninstall SAS and then download/install the free version of SAS from www.superantispyware.com. BE SURE to download the Free Edition (red hot button). The SAS Uninstaller Assistant can be downloaded from the link below. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/
  8. You do need to upgrade to the latest V4.47.1000 of SAS.
  9. Make sure that your software firewall is not blocking any of SuperAntispyware...particularly SSUpdate.exe and Superantispyware.exe. Hopefully you are running XP Service Pack 3, eh? Also, you could try the Portable version of SAS. See if it will update the definitions. Then perform a Complete Scan while booted into SAFE MODE. https://forums.superantispyware.com/index.php?/topic/3566-superantispyware-portable-scanner/
  10. I recommend that you run VOBSUBSTRIP.EXE through VirusTotal at the link below. http://www.virustotal.com/ This file seems to be "questionable". Also send it in to SAS as a potential False Positive per the instructions in the link below. https://www.superantispyware.com/supportfaqdisplay.html?faq=28
  11. Go to Control Panel>Power Options. Click on "Change plan settings" next to your selected power plan. When the new window opens, click on "Change advanced power settings". In Advanced settings, expand "Sleep", expand "Allow wake timers" and change the Setting to "Enable". Click on Apply, Ok, and close the Control Panel. Then see this link on how to wake up the computer if the task is in Task Scheduler. For MSE, see the link below to make it wake up your computer. http://www.antifart.com/2010/04/18/microsoft-security-essentials-mse-scheduled-scan-tips-for-sleeping-hibernated-computers.html Unfortunately, SAS does not use the Task Scheduler to run scheduled scans. However, I think V5.0 is going to...not sure...but seem to recall something mentioned on this. You could set up another task in the task scheduler to run and wake up the computer, say at 1:50 a.m. so that computer is awake at 2:00 a.m. Read the link below as a suggestion. http://maximumpcguides.com/windows-7/allow-wake-timers-in-windows-7/ and this one. http://www.mydigitallife.info/2009/09/21/setpower-configures-pcs-wake-and-sleep-time-for-eco-friendly-initiative/ NOTE: You might discover that once you activate the awake timers that the computer will randomly awake when you do not want it to. This is caused by some program in the Task Scheduler having the "wake" option selected....just unselect it for that program. Also, check your NIC card in the Device Manager (Network Adapters). In the properties of your NIC card, it will most likely have a wake option. Uncheck that option...click on Apply, Ok and exit out of the Device Manager. Then reboot.
  12. In my opinion and experience, you should be safe and secure to do what you need/want to do.
  13. Correct, they are out of commission and in quarantine....inactive...kaput.
  14. Those files definitely look to be malicious. I assume this is you over at the Norton 360 forum http://community.norton.com/t5/Norton-360/I-m-not-sure-if-I-should-consider-my-computer-s-security/m-p/348122 MBAM runs in SAFE MODE; however, it will probably scan very slowly.
  15. What files did SAS quarantine when it detected 5 files as /Gen-Reloader? To scan in SAFE MODE, just reboot your computer into SAFE MODE via tapping on the F8 key at the beginning of the reboot process. Select "Safe Mode" when the boot selection window appears and let your system boot into SAFE MODE. (Note: Be sure to run the SAS updater to get the latest definitions before booting into SAFE MODE.) Then just start SAS via START>All Programs> and run a complete scan. Might as well scan with MBAM after you complete the SAS scan. Then boot back into normal mode.
  16. The scanning detection and removal logic in SAS PRO is the same as SAS Free. SAS requires one unique license per computer. However, I suspect that you can get a volume discount.
  17. If you want to know which version of SAS PRO that you are running, just hover the mouse pointer over the SAS icon in the Notification Tray (where the clock is in your task bar). A little window will open that tells you the program version and the latest definitions numbers. The latest version of SAS PRO is V4.47.1000. Concerning the update issue of "administrator", please follow the instructions in the link below. Be sure that you have your license key available so that you can re-enter it on installation of the new version. https://www.superantispyware.com/supportfaqdisplay.html?faq=84 Hopefully the uninstall and the upgrade to the latest version will resolve the splash screen. Be sure that "Show splash screen on startup" is unchecked on Preferences>General and Startup tab.
  18. Follow the link you started below. https://forums.superantispyware.com/index.php?/topic/4259-superantispyware-50/
  19. I'd submit a Customer Support ticket and let the gurus figure out what the problem is. You should not have to shut down your computer's power monitor to get SAS to complete its scan. Let the gurus figure out how to make SAS work properly with your computer's software configuration.
  20. Try the Transfer option as shown in the link below. https://www.superantispyware.com/supportfaqdisplay.html?faq=90 If that does not work, use the Uninstaller Assistant, uninstall, reboot, and re-install V4.47.1000 The Uninstaller Assistant can be downloaded from the link below. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/
  21. Sorry, I'm mistaken. It does look like SAS Portable now permits downloading the updates on demand. It's been a while since I downloaded the portable version. You have to download the definitions each time you want to run a scan because it does not save the most current definitions.
  22. The portable version does NOT update the definitions. You have to download a new portable version each time to get the latest definitions. It's easier to use the free version so that you can update the definitions. The portable version is oriented toward repairing a system that is infected and cannot be scanned by SAS free or Pro.
  23. siliconman01


    Please post the SAS scan log and also state what Windows operating system (with service pack number) and whether it is 32-bit or 64-bit.
  24. Appears to be scanning/updating/realtime protecting as designed/okay in Windows 7 x64 and x86 Professional.
  25. https://www.superantispyware.com/prerelease.html
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