Jump to content

siliconman01

Members
  • Content Count

    1052
  • Joined

  • Last visited

Everything posted by siliconman01

  1. No, there is not. The scan log is stored in .txt format with no active links. You will need to perform a rescan. You could also post the scan log back here and let us take a look at it to see what files are being flagged as malicious.
  2. I am assuming that you mean "delete" it from the SAS Quarantine, eh? If so and if your sister-in-law's system is running okay, then yes, it is okay to delete it from quarantine. Typically, it is best to let it stay in quarantine until you feel comfortable that the system is running okay...maybe 3-5 days.
  3. 1. Go to the link below and download the SuperAntispyware Uninstaller Assistant. Save it on your desktop. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 2. Shut down SAS 3. Run the Superantispyware Uninstaller Assistant and uninstall SAS. A reboot is required at the end of the uninstall. 4. Go to the link below, download and install SAS V4.48.1000 free or professional if you have a license. https://www.superantispyware.com 5. Set up your preferences 6. Run the updater to obtain the latest definitions 7. Run a Complete scan of your system.
  4. No you do not. "Quoting" as part of the reply is helpful if there are multiple people posting in the same thread. The quote shows which user you are replying to. After a while, it becomes a habit...unnecessary much of the time.
  5. Download the Portable Scanner, reboot into SAFE MODE, and run a complete scan with Portable Scanner. Perhaps it will find/fix the problem. https://www.superantispyware.com/portablescanner.html?tag=SAS_PORTABLEFOLDER Then boot back into Normal Mode and see if SAS updates okay. If not, 1. Download the Superantispyware Uninstaller Assistant and save it on your desktop. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 2. Close down SAS completely 3. Run the Uninstaller Assistant. A reboot will be necessary as part of the uninstall. 4. Now re-install SAS V4.48.1000 5. Be sure that your firewall is not blocking Superantispyware.exe or SSUpdate.exe
  6. What folder are these two files located in? They look like they may in the Quarantine folder of some security program that you are using on your system. If they are in C:\Qoobox, you have apparently run ComboFix. Can you submit the files to SAS for analysis. Below is an SAS tool that permits you to submit files. https://forums.superantispyware.com/index.php?/topic/2814-submitting-samples-to-superantispyware/
  7. Check the link below concerning how to resolve this error...hopefully http://pcsupport.about.com/od/findbyerrormessage/a/userenv-dll-not-found-missing-error.htm Also, ensure that you have a copy of file USERENV.dll in both the C:\Windows\System32 and C:\Windows\SysWOW64 folders.
  8. I guess the basic difference is that the SAS staff may miss your post here on the forum; whereas, by submitting the file as a potential false positive automatically put the file in front of the SAS gurus for analysis and resolution. You will probably get a faster resolution to your file's detection if submitted via the normal submission process. Plus the link your provided does not work....at least it does not on my system with IE9. IN Addition: The file on your system may be infected; the file on a specific website may not be...even if the website is the exact one that you downloaded the file from. Cybercriminals modify and even replace files on a user's system all the time as their method of attack.
  9. Did you submit the file as per the instructions in the link below ? https://www.superantispyware.com/supportfaqdisplay.html?faq=28
  10. For those SAS users who like to keep their hard drives cleaned of unneeded junk files, here is something I found today while browsing through various folders on hard drive. There may be a series of old .MSI files from previous builds of SAS lurking in folder Wise Installation Wizard on your hard drive. Take a look in 64-bit systems: C:\Program Files (x86)\Common Files\Wise Installation Wizard folder 32-bit systems: C:\Program Files\Common Files\Wise Installation Wizard folder I found 9 leftover .MSI installer files from SAS 4.90 series and SAS 4.32/33 series of SAS. These vary in size from 7.0 mbytes to 8.2 mbytes. Whereas SAS now installs with its own custom installer, these old files can be deleted from folder Wise Installation Wizard. Other programs may have entries in this folder so be sure that you do not delete their entries....just the ones for SAS. The name of the old SAS installer has the old SAS version number in the name.
  11. If you end up with a SuperAntiSpyware folder in both C:\Program Files and C:\Program Files (x86), the one in C:\Program Files (x86) is a leftover from when SAS was not native 64-bit. You can delete the SuperAntiSpyware folder in C:\Program Files (x86). I am ASSUMING that your Windows OS is 64-bit.
  12. 1. Go to the link below and download the appropriate SAS Uninstaller Assistant. Save it on your desktop. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 2. Close down SAS 3. Run the SAS Uninstaller Assistant to uninstall the previous version of SAS. A reboot is required. 4. Install SAS V4.48.1000. 5. Set up your preferences. If the update problem continues with 4.48.1000, create a Customer Support Request and let the SAS gurus sort it out. https://www.superantispyware.com/precreateticket.html
  13. Did you enter your 10-digit license code when the installer wizard window for it appeared during the re-install of SAS? I believe it is is on the second wizard window. If you did not, repeat the uninstall/re-install procedure and BE SURE to enter your proper 10-digit license key. If this does not work, create a Customer Support Ticket and the SAS gurus will straighten things out for you. https://www.superantispyware.com/precreateticket.html
  14. I'm assuming that you are running the latest version of SAS which is V4.48.1000, eh? - IF you turn off real-time protection, does your system speed back up? - Are you running the 32-bit or 64-bit version of Vista? And is your Vista up to the latest Service Pack 2? - In Preferences>Updates tab, if you uncheck "Check for program updates when the application starts (recommended)", does your boot time speed back up? - In Preferences>General and Startup tab, do you have "Do not scan when SUPERAntiSpyware starts" bulleted? If not, bullet it so that SAS does not start scanning when you reboot. - What other security progams are you running? Perhaps there is a conflict going on with other real-time protection modules.
  15. I suspect that the solution provided in the link below will resolve your issue. https://forums.comodo.com/defense_help/task_bar_icon-t48565.0.html;prev_next=next SAS Real-time is just trying to scan various memory modules as part of its real-time protection. I get these messages in the Norton Internet Security 2011 history logs as well. NIS 2011 blocks SAS from accessing its memory resident programs as part of the tamper protection of NIS 2011.
  16. Restore the file. Then run SAS Update to obtain the latest core/trace definitions. Rescan with SAS and then post a scan log so that we can see what file is being detected. The scan log is found in SAS under Preferences>Statistics/Log tab. Just copy/paste the scan back here.
  17. Probably your best solution is: 1. Shut down SAS 2. Download and run the SAS Uninstaller Assistant to uninstall SAS. A reboot will be required at the end of the uninstall. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 3. Go to www.superantispyware.com and download/install the latest version of SAS V4.48.1000. - Be sure to enter your lifetime license key when the wizard page appears that has the entry boxes for the license key. 4. Once the installation is complete, set up your preferences. If the above does not straighten out the problem, then create a Customer Support Request ticket via the link below. https://www.superantispyware.com/precreateticket.html
  18. The last official response to that question was that the pre-release is "very close". There is no public commitment on when V5.0 will be issued as a general release.
  19. The impending V5 is supposed to utilize incremental updating. The link below will show you what the download size is without incremental updating. https://www.superantispyware.com/definitions.html
  20. Probably the best way is shown below. 1. Shut down SAS 2. Download and run the SAS Uninstaller Assistant to uninstall SAS. A reboot will be required at the end of the uninstall. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 3. Go to www.superantispyware.com and download/install the latest version of SAS V4.48.1000. - Be sure to enter your lifetime license key when the wizard page appears that has the entry boxes for the license key. 4. Once the installation is complete, set up your preferences. 5. Check the main window menu and ensure that the program is showing that you have a lifetime license. If the above does not straighten out the problem, then create a Customer Support Request ticket via the link below. https://www.superantispyware.com/precreateticket.html
  21. It is always safest to download the latest version of SAS from the website below....ONLY this website. That will always provide you the latest official release. https://www.superantispyware.com
  22. I can certainly understand your anxiety with your experience thus far with SAS on your Acer laptop. It would appear that there is some type of conflict with your laptop video driver and SAS. 1. What Windows operating system are you running and is it 32-bit or 64-bit? 2. Do you have the latest updated driver software for your laptop video driver? The Acer website should have info on driver updates for your specific model. Below is the Acer support site. http://www.acer.com/worldwide/support/download.htm 3. I recommend that you uninstall SAS via the SAS Uninstaller Assistant. You can download the Assistant from the link below. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ - Just save the download on your desktop and then run it. A reboot will occur at the end of the uninstall. 4. You can get direct assistance from the SAS gurus by filing a Customer Support Request via the link below. They will analyze your issue and help resolve the conflict. https://www.superantispyware.com/precreateticket.html
  23. Appears to running as designed on Windows 7 x64 Pro and Windows 7 x86 Pro.....scanning/updating/real-time protection.
  24. https://www.superantispyware.com/prerelease.html
×
×
  • Create New...