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siliconman01

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Everything posted by siliconman01

  1. I'm referring specifically to the malware definitions updates, not an update that installs a new program version. You should run the SAS updater under your Admin account before you switch to SAFE MODE. Try this and see if the program still hangs during a scan...both SAFE MODE and Normal Mode. 1. Under Preferences>Scanning Control tab, uncheck the following: - Use Kernel Direct File Access (recommended) - Use Kernel Direct Registry Access (recommended) - Use Direct Disk Access (recommended) 2. Run the scan and see if it completes okay in both SAFE MODE and Normal Mode. Are you getting any errors pertaining the SuperAntiSpyware in the System Event Viewer? The "sudden exits" cause may be some type of error that will be defined in the Event Viewer.
  2. Nick has stated in several posts concerning the SASCore service that you should not prevent sascore64.exe from starting up even if you are running SAS only as a scanner with no real-time protection. If you are not using real-time protection, the sascore service sits idle, doing nothing, but it needs to be in memory even for just scanning. I doubt if you will get any changes in SAS V4 or V5 to eliminate this necessity. And it is necessary to have the bug in the Notification Tray for right click scanning to be functional. In Preferences>General you need to have "Show SUPERAntiSpyware icon in system tray" check marked.
  3. Yes, you have a bunch of False Positives. Submit them per the instructions in the link below. Be sure to update the definitions to the latest versions before you submit these just to ensure that they have not already been corrected. https://www.superantispyware.com/supportfaqdisplay.html?faq=28
  4. 1. Be sure that you are trialing the latest version of SAS which is V4.51.1000. If you do not have this version, uninstall SAS and download/install the latest version from https://www.superantispyware.com 2. When you sign on under different accounts, you need to run the SAS updater to obtain the latest definitions for the account that you are signed on under. Unfortunately, the version 4 series of SAS does not update the definitions globally for all accounts. The variation that you are describing sounds like you may not have the latest definitions updated on each of the accounts. In the new V5 of SAS which is soon to be released, the definitions update will be global which corrects this issue. 3. You should submit the two VB.exe files that you wrote and SAS is detecting. These are most like False Positives. Below is a link showing how to submit suspected false positives. https://www.superantispyware.com/supportfaqdisplay.html?faq=28 4. What version of Windows (include service pack number) are you running? 5. Try running a CHKDSK /r /f on your hard drives to ensure the integrity of the hard drives. Windows 7 & Vista http://www.w7forums.com/use-chkdsk-check-disk-t448.html Windows XP http://support.microsoft.com/kb/315265
  5. New release of Java (6u25) is available. Version Release Information: http://www.oracle.com/technetwork/java/javase/6u25releasenotes-356444.html Download: http://java.sun.com/javase/downloads/index.jsp Check Version: http://www.java.com/en/download/help/testvm.xml New release of Flash Player (V10.2.159.1) is available http://get.adobe.com/flashplayer/ Version Check: http://www.adobe.com/products/flash/about/ Non-Direct Links: Internet Explorer- http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe Opera/Chrome/Firefox/others- http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  6. See the link below for the SAS submission tool. https://forums.superantispyware.com/index.php?/topic/2814-submitting-samples-to-superantispyware/
  7. Are you able to boot from your Windows OS installation DVD and perform a Repair?
  8. Check mark "Keep a detailed log...." and see if the logs are then available. Also, if you are using freebie program CCleaner, ensure that Cleaner>Applications>SUPERAntiSpyware (Logs)* is unchecked
  9. What this means is that there is a startup registry entry that wants to load nfwin.dll when the system is booted up. However nfwin.dll can not be found at the location where it is registered to be. Did your friend run an SAS scan and SAS detected nfwin.dll as an infection and quarantine it? I can find no info on nfwin.dll which most likely means that it is a malicious file and should be removed from the system. If your friend can install Hijackthis from the link below and then post a Hijackthis scan log back here, I can/will instruct how to fix the registry entry so that your friend will no longer get the error message on startup. Freebie program Hijackthis V2.0.4 can be downloaded from the link below. http://free.antivirus.com/hijackthis/
  10. If you have a lifetime license for SAS Professional, you get updates AND version updates free for as long as SuperAntiSpyware Professional exists as a sold product.
  11. V4.26.1006 is the last version that works properly on 98.
  12. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/
  13. Check the time that these events occur. I think you will find that they occur during the time that the system is shutting down...either during a reboot or full shutdown. They will occur if a specific program has registry keys active during the shutdown process. They are harmless...assuming they are occurring during the shutdown process. Where that "SABUpdate" registry entry is concerned, if you are comfortable using regedit, you can navigate to the stated keys and remove them. They appear to be associated with either the use of AdBlocker or an old installer of SAS. The updater for SAS is named SSUpdate.exe or SSupdate64.exe
  14. Would you please copy/paste back here the SAS scan log that shows the infections being found and quarantined. Also what Windows Operating System are you running and is it a 32-bit or 64-bit version?
  15. This is typical of the FIRST TIME that a new version of Internet Explorer is used. It will go to the MSN webpage the very first time you use it, regardless of your home page. Just close the webpage and you should be clear. It will occur on each account.
  16. I've never used BoostSpeed; however, I suspect that it does a pretty good job of cleaning. Update via the following. 1. Go to the link below and download the SAS Uninstaller Assistant. Save it on your desktop. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 2. Shut down SAS completely. 3. Now run the SAS Uninstaller Assistant. It will uninstall your old version of SAS and also require a reboot of your computer. 4. Then go to the link below and download/install SAS V4.50.1002. https://www.superantispyware.com - Be sure to enter your license key when the installer wizard asks for it if you are running the Professional version of SAS. - Let it download the latest updates following the installation. - Set up your desired Preferences You should be in business with the latest version. Remember, the "Check for updates" on the main window of SAS only checks for definition updates. If you want to check for program updates, you need to right click on the SAS icon in the notification tray and select "Check for Updates". The "Check for Updates" on the Preferences>Updates tab also checks for program updates. Also you can delete the SAS Uninstaller Assistant from your desktop once you have uninstalled the old version of SAS. Or save it somewhere in case you need it again.
  17. First, your version of SAS is out-of-date. You should update to V4.50.1002. You should be offered the update if you right click on the SAS icon in the notification tray and select "Check for Updates". Second, I suspect that the detection of Update.exe was a false positive. It was found in your TEMP folder. So the fact that SAS quarantined it will have no negative affect because it was a disposal file that came from some program on your system that had run its updater. Files in your TEMP folder can be deleted because they are temporary files. Unfortunately, the file name Update.exe is used by a lot of programs that do automatic updates. So it is hard to pin down which program on your system was doing the update. SAS may have detected it as a malicious file because it found Update.exe in a folder where SAS does not normally expect it to be. It would be a good practice to download/install freebie program CCleaner on your system to clean out junk and temporary files prior to running security program scans and to also maintain good system performance. CCleaner can be run frequently to clean junk from your system. Download the SLIM version if you decide to use it. And then run it just before you do an SAS scan. It will also clean out cookies...which your SAS scan found as well. http://www.piriform.com/ccleaner/builds http://forum.piriform.com/ This forum is very restrictive as to what type of files can be uploaded. It does not permit .txt files which is what you attempted to upload. If you had zipped it you could have uploaded it. That said, it is best to copy/paste the scan logs into a post like you did. That way it is quickly viewable by other forum users. And no download is required by the other users to view it.
  18. Please post the SAS scan log that shows the dropper detection.
  19. Except that the portable version itself is out of date because SAS is now up to V4.50.1000.
  20. I assume that you mean SAS, not SAP Try this: 1. Go to the link below and download the SAS Uninstaller Assistant (64-bit version). Save it on your desktop. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 2. Exit/close down SAS completely. 3. Now run the SAS Uninstaller Assistant. It will uninstall SAS and reboot your computer. 4. Go to the link below. Download and install the latest SAS V4.49.1000. https://www.superantispyware.com 5. Set up your preferences again. Does this fresh install resolve the problem?
  21. greyowl, Nick is stating when the "pre-release" is coming...not when the final public release of V5.0 is going to be available (which was your original question). As I tried to explain, the final public non "pre-release" depends on what happens during the testing of the "pre-release". And I did say "maybe earlier, maybe later" following that explanation. Users keep asking the question "when will the final release be available". There is post after post on the forums asking this same question. And Nick has typically responded that the final release will be available when "it is ready". That means that the final non "pre-release" version will be released to the 35+ million SAS users when the SAS team is satisfied that program is performing reliably enough to release to the masses of SAS users. Will that take one day, one week, one month after pre-release testing starts...who knows until the users start testing and reporting back their findings.
  22. If the problem re-appears, submit a Customer Support Request and the SAS gurus will straighten it out. https://www.superantispyware.com/precreateticket.html
  23. SAS Free or Professional will run okay along side MSE. You do not need to disable MSE when performing an SAS scan. There should be no conflicts.
  24. First, your SAS version is an old version. You need to update it to the latest version. Please do this: 1. Sign on your computer under a user account that has full administrative privileges. This is probably your SUPPORT sign in account. 2. Go to the link below and download the SAS Uninstaller Assistant. Save it on your desktop. Do not run it just yet. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 3. Close down SAS completely by right clicking on the SAS icon in the Notification Tray and selecting Exit. 4. Go to the link below and download the latest version of SAS (free or Pro) and save it on your desktop. The latest version is V4.49.1000 https://www.superantispyware.com 5. Now run the SAS Uninstaller Assistant which will remove your old version of SAS and reboot your computer. 6. Install the latest version of SAS. - Input your license number during the installation wizard if you have a license. - Run the Update to download the latest definitions. - Set up your preferences in SAS 7. After you get the new version of SAS installed and running, you can remove the SAS Uninstaller Assistant and the downloaded setup file of the new version of SAS from your desktop (or save them somewhere other than your desktop if you want). Now, I suspect that your computer contains a large number of junk/temporary unneeded files that are slowing down IE8 and your computer in general. Please do the following. 1. Go to the link below and download/install freebie program CCleaner. Download the SLIM version which is at the bottom of the web page below. http://www.piriform.com/ccleaner/builds 2. Once you get CCleaner installed, open CCleaner. 3. On the left side of the CCleaner window, click on the icon that says "Cleaner". 4. Click on the tab that says "Windows" 5. Check mark everything under "Internet Explorer", "Windows Explorer" and "System". 6. Under "Advanced", check mark "Old Prefetch data", "User Assist History", and "IIS Log Files". Leave the other items under Advanced unchecked. 7. Now click on the "Applications" tab. 8. On the "Applications" tab, check mark everything under all of the subcategories. 7. Now that you have everything set up in CCleaner, click on "Run Cleaner" at the lower right of the CCleaner window. CCleaner will clean out all the unneeded/unwanted junk files from your computer. 8. Close CCleaner when it is done cleaning. NOTE: You can run CCleaner any time that you want to clean out all these junk files from your computer. It is a good idea to run it once a day. Now let's try to make IE8 usable. Please do the following. 1. Go to Control Panel and select "Internet Options" 2. When the Internet Options/Properties window opens, click on the "Advanced" tab. 3. On the Advanced tab, under "Reset Internet Explorer Settings", click on the "Reset" hot button. Confirm that you want to reset Internet Explorer and let it reset it. 4. Click on "Apply" 5. Now click on the "Privacy" tab. 6. On the "Privacy" tab, under Settings click on the "Advanced" hot button. 7. Once the Advanced window opens, under "Cookies", do the following: - Check mark "Override automatic cookie handling" - Under First Party cookies, select "Accept" - Under Third Party cookies, select "Block" - Leave "Always allow session cookies" unchecked 8. Click on OK to close the Advanced Privacy Settings window. 9. Click on "Apply" and then "OK" to close the Internet Options window. NOW, run a Complete Scan with your new version of SAS and let it remove/quarantine what it finds. Based on your log file that you post above, SAS found only tracking cookies. Keep in mind that cookies will keep coming back when your browse various websites. - When you made the above changes in Internet Options, third party cookies have now been blocked. That will stop a lot of cookies from getting on your computer...which is good. - When you run CCleaner, it will delete cookies from your computer...which is good. It is a good practice to run CCleaner just before you run an SAS scan. This will remove all the cookies and SAS will find no cookies to remove...which is good. IS IE8 now useable? SAFE MODE requires a user account that has full administrative privileges which is SUPPORT sign on account. Unfortunately when you perform an SAS scan, it scans based on the account that you are signed on under. So if you are signed on under the SUPPORT account, SAS will not find the cookies that are stored under your other accounts. I "think" this is being changed in the upcoming new version 5 of SAS.
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