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Everything posted by SUPERAntiSpy

  1. Try our portable here: https://www.superantispyware.com/portable You may also wish to boot to Safe Mode and try the scan.
  2. What numeric version of SAS are you running?
  3. We will be updating that with version 5.0 - thanks for the suggestion from real-life experience!
  4. Real-time protection does't block cookies (again).
  5. SUPERAntiSpyware detects and removes many items that Windows Defender won't and doesn't - cookies can't "harm" your system, but many users want them removed on scanning because of their tracking nature - blocking them in real-time can cause issues with logins and such that use cookies so we don't detect those in real-time or you would be getting "threat alerts" the entire time you are surfing. If you want a refund, you are welcome to have one - and when you get infected with a real threat that would have been blocked by SUPERAntiSpyware, you can come back and we'll still help you!
  6. From the command prompt copy boot.ini.sab to boot.ini
  7. What numeric version of SAS are you running?
  8. What exactly is being detected? By what product? Post the scan log here for review please.
  9. Thank you for the suggestion - it will be placed on our wish-list!
  10. The update would simply not install - we check for incomplete downloads.
  11. 1. Download and uninstall with this tool: www.superantispyware.com/downloads/SASUNINST.EXE 2. Download 4.42.1000 from our site here: https://www.superantispyware.com
  12. What numeric version of SUPERAntiSpyware are you using? Is your system infected?
  13. Try re-installing, make sure you are using version 4.41.1000 from our site.
  14. Try our 4.42.1000 pre-release here: https://www.superantispyware.com/prerelease.html This should resolve the issue.
  15. Technology Changes for Version 4.42.1000 * Resolves issue with McAfee and scanning "hang" on 64-bit systems * Enhanced "smart definitions" system resulting in improved detection of certain threats * Updated TDSS Detection/Removal Technology * Updated scanning engine (speed improvements)
  16. Thank you for the kind comments! We are not experts in anti-virus so we will focus at what we are best at for now
  17. Please post the entire scan log here for review.
  18. It currently checks every 8 hours. In version 5.0 that will be user adjustable.
  19. The rogues copy OUR software, they also copy MBAM. Our product is lightweight and effective. That's the bottom line.
  20. The Planet hosts hundresds of thousands of sites on tens of thousands of servers - what that means if that if you use ip range blocking blacklists there are bound to be ip's in there that are "good" and "bad ips" that are no longer bad but are recycled to "good" sites and servers such as ours. Every host in the nation has hosted a malicious site at one point - it's just part of the risk of owning a hosting service.
  21. Can you do an in-product false positive report, that gives us the actual data from our definition system so we can update the proper definition easily.
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