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Everything posted by SUPERAntiSpy

  1. Thanks form the suggestion! It could be possible, we will add it to our wish list.
  2. It will quarantine first, then remove. Please post your scan log here for review.
  3. What are you referring to?
  4. What is your support ticket number? We answer ALL requests.
  5. Any Shell Extension that is "injected" can be hacked - anything can be hacked - no one is targeting the SUPERAntiSpyware Context Menu Handler - if you feel insecure, disable it.
  6. There is no specific IP address, we have many servers.
  7. We pull all data, so you should not need in-bound - if you are having a problem, then do a full allow on SUPERAntiSpyware.
  8. Leave the default installation alone, that's the bottom line. We install the proper items that NEED to be running to have the most effective scanning and removal. It's really not open to debate - meaning - we need to have things running to do our job.
  9. Please post your latest scan log here for review.
  10. Thanks for the suggestion. You should contact our licensing department to become licensed to do what you are doing
  11. Please post your latest scan log here that has threats detected.
  12. What operating system are you on and what exact version of SUPERAntiSpyware are you running?
  13. They do the same thing, so there is no reason to run them both at the same time.
  14. You need to report that to them as a false positive.
  15. We will see if we can reproduce this - a developer may need to contact you for additional information.
  16. You should run the install package normally.
  17. The file system is the same for all users but the registry is different - so yes you should scan all accounts. As for 9 views and no answer - the people that viewed may not have had and answer - so give it time
  18. No, that's not what I am saying - what I said is exactly what I said above - we will investigate with a test system.
  19. Did you download the new installer from our site?
  20. What operating system are you on? What do you mean the exe files vanished?
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