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Everything posted by SUPERAntiSpy

  1. We are now included on VirusTotal! The guys there have been really great to work with, they are just very busy, but gave us our opportunity and we jumped on it!
  2. Currently there is not a way - in our upcoming version 5.0 we may have this option.
  3. Is this a 32 or 64 bit system? May one of our developers contact you on Monday with a special build?
  4. The portable is designed to be an "emergency" tool and thus doesn't have all the features of the other products such as logging.
  5. Just use the built in updater
  6. Try the portable here: https://www.superantispyware.com/portable
  7. That's part of our delete log for our kernel driver, it's gone after you reboot.
  8. Is your firewall blocking SSUPDATE.EXE? Did you right-click and select Check for Updates?
  9. I would simply trust that detection as many threats do the exact same thing.
  10. Stu - sounds like the infection has damaged some of your system files. You may want to back up your data, then try a windows repair installation from the CD/DVD.
  11. Yes, the real-time should detect everything the scanner will detect.
  12. Thank you for helping us resolve this - let us know any "data" you have and we'll help track it down!
  13. The SSUPDATE.EXE and SSUPDATE64.EXE are separate processes, these are the product updaters, not the definition updaters which report the other error - if the IP was blocked it could cause WinHTTP or WinINET to hang (depending on how MBAM does the blocking - there have been other reported hangs on IP blocking with other software). This is why I am asking the appropriate questions to the poster, so we can try to determine what actually might be going on here. Seth - remember, I am the developer of the software, and have in-depth knowledge about the inner workings
  14. What other security software are you running?
  15. It's not overkill and there should be no conflicts. In today's market, A Single Solution is NOT Enough - we catch many things that MBAM misses, and they catch things we miss - it's just the reality- we receive and analyze 10's of thousands of samples per WEEK, just as every vendor does - no single product can catch everything on a given day, so multiple "layers" of protection are necessary. The only "issues" I see people have with MBAM is the ip protection that seems a little "over aggressive", but if you report the issues to MBAM, they resolve them.
  16. If you turn off the MBAM IP blocking does it still hang?
  17. Use this tool to uninstall, and then update to 4.39.1002: www.superantispyware.com/downloads/SASUNINST.EXE
  18. Did you submit a support request here as we indicated on our site? https://www.superantispyware.com/csr Where did you send this support request? From what e-mail address? I'd like to track it down. Again - what NUMERIC version of SUPERAntiSpyware are you running?
  19. Try this: https://www.superantispyware.com/portable It may be able to fix the problem.
  20. You need to download it each time to have the latest definitions.
  21. SUPERAntiSpyware is updated many times daily and will most often block those before they install - there is no way to "guarantee" that since we receive tens of thousands of new threats each week. Also, we have our portable you can try in those dire situations: https://www.superantispyware.com/portable
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