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SASupport

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Posts posted by SASupport


  1. Hello, 

    For this I would reccomend a uninstall and fresh reinstallation 

    To uninstall, please view our updated handy guide: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 

    You can download and install from the SUPERAntiSpyware Professional installer linked below: http://cdn.superantispyware.com/SUPERAntiSpywarePro.exe 

    During the installation process you will be prompted to re-enter your registration code. Let me know if you need me to retrieve your registration code.


  2. As some of you have already figured out - SUPERAntiSpyware has partnered with Avira, the technology behind many of the biggest names in cyber-security, to provide our customers with industry leading malware protection. The main focus of SUPERAntiSpyware has been, and continues to be, offering consistently top-rated malware protection. On our quest to fulfill this goal, we determined that the Avira engine would fit naturally into SUPERAntiSpyware – dramatically improving the product effectiveness.  As such, we made the decision to increase the protection of SUPERAntiSpyware by combining the powerful Avira engine with our own native engine. SUPERAntiSpyware still offers the same great features our customers have come to expect: lightweight, fast scanning, works well with other malware protection products, compatibility with older operating systems. We will continue to include and improve our own scanner to detect the malware that other products fail to detect. Stay Tuned! More improvements are coming.

    Thanks

    SUPERAntiSpyware Team


  3. Hello,

    I apologize if some of the troubleshooting steps seem redundant. Often times, when we ask that the user do something, it's because we have tweaked something, or are aware of something that makes us believe the process will resolve or bring us closer to the resolution. 

    I just replied to your email requesting some diagnostic log files, which I will take a look at and escalate to engineering if necessary.


  4. I wouldn't worry about these numbers unless there are other disruptions happening. SUPERAntiSpyware may use more or less ram at a given point in time depending on what it's doing. The registration code won't affect how much ram the program consumes. 9k-100k is a reasonable range for what SUPERAntiSpyware does.

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