SASupport
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Posts posted by SASupport
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On 8/5/2010 at 10:27 PM, PDXer said:Great program.
I'm considering purchasing 4 (2+2 licenses) SAS Pro.
My question is will I be able to transfer any of these licenses to a new machine if the need arises, or will I be locked in and have to purchase another for the new computer?
TIA.
Yes, you are able to move your software to a new computer by installing it on that computer, and entering your registration code when prompted during the installation process. It is not locked to the first computer you activate it on.
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On 8/6/2010 at 8:12 AM, moley16121970 said:The major problem with the activation and registration system the authors of this product have in place is simple! IT IS A MASSIVE PROBLEM ALSO, IF THEY THOUGHT ABOUT IT THEN THEY REALLY DO NEED TO CHANGE THE WAY THE ACTIVATION SYSTEM IS DONE!
The problem is:
What do users do when they have say 4 or 5 activations on 1 key which they've bought and forget to transfer the registration, or maybe they cant because the hard drive died or they just re-installed and didn't think to transfer it!
The activation system is flawed! Dont like it!
Hello,
If you try to activate on more computers than the license covers. It will drop the last activation off of the license.
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Hello and thank you for your patience regarding this issue. We are still actively supporting and updating the lifetime licenses as normal. If you have any further questions, please reply directly at SUPERAntiSpyware.com
- SAS Customer Support Team
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Can you send me screenshots in a private message where it shows the open ports?
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We were having some technical issues that were affecting the update system. These should be resolved at this time.
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We are still working on this. We haven't forgotten.
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Yeah I would reccomend closing all web browsers during the scanning process. If they are open it can cause issues causing scans to take a long time.
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I would try to disable the removal of cookies during the scan and see if it doesn't continue to occur after that.
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What is your version number of the software? It can be found at the bottom of the program's window.
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We are still working on this issue, thank you for your patience.
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On 12/1/2020 at 8:51 AM, ProTruckDriver said:@SAS_support did you receive the email I sent you?
Yes, I received the email.
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I have a similar number of temp files as well. This is normal. You can continue to delete the temp folder as desired.
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Yes, this is from the removal of cookies. Unfortunately it is not possible at this time to selectively whitelist cookies, Scanning for and removal of cookies can be disabled in the "Scan This Computer" menu found at the program's main menu.
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On 11/17/2020 at 4:08 PM, Triple Helix said:Did you get a PM from me? What I did I sent a PM to someone else and then I added your name and removed the other so it looks like it was sent??? If not I will send you and email!
Thanks,
Yes, I received your message and code.
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6 hours ago, willjoy3 said:sent in my code last week.now what happens?still not activated...
The codes have been forwarded to the appropriate team, I will post back here when I know more.
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On 11/17/2020 at 2:49 PM, Ant said:Thanks. Shouldn't SAS be automatically deleting these SAS*.TMP files if not needed anymore instead of users doing it?
It should be deleting the ones that it doesn't need. There's no way to know just from looking at the files if they are required, or in use by the software.
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On 11/10/2020 at 5:17 PM, Triple Helix said:You can email me at superantispyware@support.com
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These are normal, and can be deleted periodically if you want.
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For people that are affected by this. Please send me a private message with your registration codes. Make sure it's a private message and not a regular thread reply.
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We have not forgotten about this issue. I will see if I can get an update from the team.
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I would try an uninstallation and reinstallation as the first thing.
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There may be companies out there that offer people loans like this. However I would be careful. Their legitimacy may be difficult to determine, some may not be legitimate and could potentially be scams.
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Hello,
For this I would reccomend a uninstall and fresh reinstallation
To uninstall, please view our updated handy guide: https://www.superantispyware.com/supportfaqdisplay.html?faq=47
You can download and install from the SUPERAntiSpyware Professional installer linked below: http://cdn.superantispyware.com/SUPERAntiSpywarePro.exe
During the installation process you will be prompted to re-enter your registration code. Let me know if you need me to retrieve your registration code.
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It is still something we are working on.
Will Previous Pro Versions be upgraded to Pro-x?
in General Questions
Posted
Unfortunately SUPERAntiSpyware is not compatible with Mac computers, only Windows at this time.