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SASupport

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Everything posted by SASupport

  1. Yeah I would reccomend closing all web browsers during the scanning process. If they are open it can cause issues causing scans to take a long time.
  2. I would try to disable the removal of cookies during the scan and see if it doesn't continue to occur after that.
  3. What is your version number of the software? It can be found at the bottom of the program's window.
  4. We are still working on this issue, thank you for your patience.
  5. I have a similar number of temp files as well. This is normal. You can continue to delete the temp folder as desired.
  6. Yes, this is from the removal of cookies. Unfortunately it is not possible at this time to selectively whitelist cookies, Scanning for and removal of cookies can be disabled in the "Scan This Computer" menu found at the program's main menu.
  7. The codes have been forwarded to the appropriate team, I will post back here when I know more.
  8. It should be deleting the ones that it doesn't need. There's no way to know just from looking at the files if they are required, or in use by the software.
  9. These are normal, and can be deleted periodically if you want.
  10. For people that are affected by this. Please send me a private message with your registration codes. Make sure it's a private message and not a regular thread reply.
  11. We have not forgotten about this issue. I will see if I can get an update from the team.
  12. I would try an uninstallation and reinstallation as the first thing.
  13. There may be companies out there that offer people loans like this. However I would be careful. Their legitimacy may be difficult to determine, some may not be legitimate and could potentially be scams.
  14. Hello, For this I would reccomend a uninstall and fresh reinstallation To uninstall, please view our updated handy guide: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 You can download and install from the SUPERAntiSpyware Professional installer linked below: http://cdn.superantispyware.com/SUPERAntiSpywarePro.exe During the installation process you will be prompted to re-enter your registration code. Let me know if you need me to retrieve your registration code.
  15. Please send me a private message with your email address and I will start the process of investigating this.
  16. We are currently looking into the feasibility of implementing this.
  17. Lifetime licenses will be able to upgrade to Pro-X edition. let me know if there are issues in this process.
  18. Do you have web browsers open at this time? Sometimes that can interfere with the removal of tracking cookies.
  19. As some of you have already figured out - SUPERAntiSpyware has partnered with Avira, the technology behind many of the biggest names in cyber-security, to provide our customers with industry leading malware protection. The main focus of SUPERAntiSpyware has been, and continues to be, offering consistently top-rated malware protection. On our quest to fulfill this goal, we determined that the Avira engine would fit naturally into SUPERAntiSpyware – dramatically improving the product effectiveness. As such, we made the decision to increase the protection of SUPERAntiSpyware by combining the powerful Avira engine with our own native engine. SUPERAntiSpyware still offers the same great features our customers have come to expect: lightweight, fast scanning, works well with other malware protection products, compatibility with older operating systems. We will continue to include and improve our own scanner to detect the malware that other products fail to detect. Stay Tuned! More improvements are coming. Thanks SUPERAntiSpyware Team
  20. Hi Hayc59, Sorry for the delay in responding. We are preparing an official response to the changes referenced in this thread and were hoping to have posted it earlier. Please be patient. Thanks SUPERAntiSpyware Team
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