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Everything posted by SASupport

  1. What version of windows are you using? And what type of hard drive do you have?
  2. I didn't recieve a message from you here on the forums. You can also send me an email at support@superantispyware.com
  3. Unfortunately this is outside of the scope of SUPERAntiSpyware customer support.
  4. No problem. Let me know if there are any further issues.
  5. Please run our Force Update tool available at this link: http://cdn.superantispyware.com/SAS_ForceUpdate.exe
  6. I didn't receive a message, Can you resend it please?
  7. Please send me an email at support@superantispyware.com and I will get this straightened out. -Support Team
  8. Unfortunately SUPERAntiSpyware is not compatible with Mac computers, only Windows at this time.
  9. Yes, you are able to move your software to a new computer by installing it on that computer, and entering your registration code when prompted during the installation process. It is not locked to the first computer you activate it on.
  10. Hello, If you try to activate on more computers than the license covers. It will drop the last activation off of the license.
  11. Hello and thank you for your patience regarding this issue. We are still actively supporting and updating the lifetime licenses as normal. If you have any further questions, please reply directly at SUPERAntiSpyware.com - SAS Customer Support Team
  12. Can you send me screenshots in a private message where it shows the open ports?
  13. We were having some technical issues that were affecting the update system. These should be resolved at this time.
  14. We are still working on this. We haven't forgotten.
  15. Yeah I would reccomend closing all web browsers during the scanning process. If they are open it can cause issues causing scans to take a long time.
  16. I would try to disable the removal of cookies during the scan and see if it doesn't continue to occur after that.
  17. What is your version number of the software? It can be found at the bottom of the program's window.
  18. We are still working on this issue, thank you for your patience.
  19. I have a similar number of temp files as well. This is normal. You can continue to delete the temp folder as desired.
  20. Yes, this is from the removal of cookies. Unfortunately it is not possible at this time to selectively whitelist cookies, Scanning for and removal of cookies can be disabled in the "Scan This Computer" menu found at the program's main menu.
  21. The codes have been forwarded to the appropriate team, I will post back here when I know more.
  22. It should be deleting the ones that it doesn't need. There's no way to know just from looking at the files if they are required, or in use by the software.
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