SASupport

I have just sent an email to someone regarding this, I will post back here when I know more.

When this happens, is there a SUPERAntiSpyware icon on your desktop? Are you able to do a complete uninstallation and then reinstallation? This will often resolve these kinds of issues.

If you are still having this issue can you please email me your diagnostic files from C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs I can look at these and see what’s going on.

Make sure that all of the web browsers are closed while the scan is running.

Did we get this resolved?

This sounds like expected behavior. You might want to try turning down the scan boost settings.

This is something that we are looking into.

Often times, making sure that having all of the web browsers closed will resolve issues like this. Sometimes it will fight the web browser over posession of the cookie files.

People who are having this issue, Please email me your diagnostic log files from this location C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs I can look at these and see what’s going on.

Running as administrator is a good first step. If this doesn't help. Sometimes doing the installation in safe mode will help.