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SUPERsupport

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Everything posted by SUPERsupport

  1. This is the workaround currently, it appears SAS is hanging when it attempts to get full disk access to your external drive, disabling direct disk access will allow the scanner to scan the drive normally. Now the options are checked off and disabled, the scheduled scan will work as well.
  2. Hello Peejaygee, Open SAS and try check-marking these three option boxes under the Troubleshooting section of the Help and Information section of SUPERAntiSpyware: Disable Kernel Direct File Access Disable Kernel Direct Registry Access Disable Direct Disk Access Let me know the results of a scan after doing so.
  3. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  4. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  5. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  6. Hello Everyone - 1) Open SUPERAntiSpyware 2) Click "System Tools" 3) click Advanced Scan Settings 4) Unchecked "Follow shortcuts (*lnk) during scan 5) Click 'OK' on the bottom right. Let me know the results.
  7. Hello Laurensha, Plenty of customers use both SUPERAntiSpyware and Windows Defender perfectly fine on the same PC. SUPERAntiSpyware has been designed to be compatible with popular antivirus and antispyware applications such as ESET NOD32, Spybot Search & Destroy, Ad-Aware, AVG, McAfee, Norton, Symantec, Kaspersky, Webroot, PC Tools, Malwarebytes, Avast, Windows Defender,Avira, and more.
  8. Hello HBOY, Can you please post a screenshot of where it gets stuck on? Thanks!
  9. Hello Kimmyb, This is an extremely old thread, if you would like assistance please open a technical support ticket here
  10. You only have to fill out fields marked with a red *. The order number section is not marked with one, is in unnecessary for you to fill out that section.
  11. Can you please open a technical support ticket by clicking Here
  12. Hello, If you are using the Free Edition, simply install the Free Edition from our website here: http://cdn.superantispyware.com/SUPERAntiSpyware.exe Secondly, what operating system are you using?
  13. Hello Dutes, It appears you are using an outdated version of the software, version 4. Please uninstall version 4 and use the latest version 6.0.1230 you can download directly here, http://cdn.superantispyware.com/SUPERAntiSpywarePro.exe
  14. Hello Dutes, We have responded back to your original post at
  15. Hello Dutes, Have you tried the force update program? Please run our Force Update tool available at this link: http://cdn.superantispyware.com/SAS_ForceUpdate.exe Let us know the results.
  16. Hello Alicez, Please reboot your PC, after rebooting please try opening SUPERAntiSpyware Free Edition by double clicking the icon. Let us know the results of doing so.
  17. I would make sure your Norton vault is pointed to this URL https://forums.superantispyware.com/index.php?/login/ And not a different URL
  18. Hello cdonk18, First I would recommend uninstalling any and all editions of SUPERAntiSpyware you may have installed. Click here to download the proper version for your operating system: SUPERAntiSpyware Uninstaller Assistant (32-Bit) SUPERAntiSpyware Uninstaller Assistant (64-Bit) After doing so, I recommend making sure your Vista Home Edition 32 bit is updated to the latest Windows Vista updates that are available and after doing so reboot your PC. After uninstalling SAS, updating your Windows Vista OS, and rebooting, please re-attempt the installation of SUPERAntiSpyware.
  19. Hello Taffy_078 Next time you see that issue, please share the URL if you can of the error.
  20. How to deal with Tech Support Scams You get a pop-up message that says you're infected and for you to call “Microsoft” Tech Support with the provided number, a voice may come from your speaker instructs you that your data is in harms way and to not shut off your PC. In a panic, PC users call this number and long story short, end up paying hundreds of dollars to a scam artist that claimed to fix something that was never an issue to begin with. This story is common today if you read the news. A tech support scam artist claims to be an employee (or work with) of a major software company offering technical support to the victim. This can range from someone claiming to be your ISP, your cable provider, or even a Apple or Microsoft. The scam artist will claim the “company” has received notifications of errors, viruses, or issues from the victim’s PC. Scam artists are also claiming to work on behalf of the government to fight computer viruses and threats from enemy nations, hackers and terrorist organizations. How they get you Tech Support scam artists have a few tricks to try to extort you or scare you into paying them: Cold Call. You’ll get a random call from the scammer who claims your PC is infected or has a serious error. Pop-Up or Rogue Website. This is the more popular tactic where the victim will accidentally stumble upon a rogue website or receive a pop-up claiming you have a Windows OS Blue Screen Error, a massive data error, or a serious infection. Sometimes, it will lock your screen up and freeze your internet browser, or play a sound or voice over the speaker in an attempt to scare the victim. The pop-up or rogue website will always include the scam phone number for the victim to call. Once you are speaking to them and letting them in They will attempt to scare you further and instruct you to allow them to remote access your PC or devices to “fix” them. One they are in, they will claim they found the “errors” or “viruses” and ask you to pay for them to be removed, this usually amounts to hundreds of dollars. The money is collected from the victim usually by debit/credit card, wire transfer, or even prepaid gift carts! If the tech support scammers are remotely accessing your devices, they can use this as a way to hold your information hostage and ransom you. They can intentionally install malware onto your PC, or steal your sensitive data on your PC such as passwords, financial accounts, and other data. There have been been reports of the scammers becoming so agitated they have threatened to destroy the computer and all its data unless the victim pays on spot. What can you do to stop them? We at SUPERAntiSpyware recommend a few different forms of defense and mitigation against the plague of tech support scams: Do NOT give out credit card or bank information. Recognizing what is occurring and ending the call immediately if you are speaking to a tech support scammer. Do not allow unknown and unverified organizations remote access your devices such as your phone or PC. Make sure you are using the latest version of SUPERAntiSpyware and it is up to date. If you see a pop-up or you stumble upon a rogue website that is claiming you are infected, have an error, or a Blue Screen of Death go ahead and close your web browser, if needed force it down via the Process Manager. If you cannot do that, reboot your machine. If you are a victim File a fraud report with your Bank or Card issuer immediately and stop payment, or see if you can dispute the payment if it has already been made. File a Complaint with the FBIs Internet Crime Complaint Center Change your passwords to the services the tech support scam artists may have uncovered when they remote accessed your PC. Remove any remote access software the scam artist may have had you install on your PC.
  21. Please run our Force Update Tool It will force your SUPERAntiSpyware application to update to the latest version of the software and the latest definitions.
  22. SUPERAntiSpyware is compatible with Windows Operating Systems, specifically: Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows 8.1, and Windows 10. The SUPERAntiSpyware installer will determine if you are using a 32 bit or 64 bit system, and will automatically install the correct version for your system. SUPERAntiSpyware is not compatible with Mac/Apple/iOS, Linux or Android systems at this time.
  23. SUPERAntiSpyware CMS 6.0.1202 is now available, CMS users are advised to update their CMS Management Consoles. Technology Changes Service release Various other bug fixes
  24. SUPERAntiSpyware CMS 6.0.1220 is now available, CMS users are advised to update their CMS Management Consoles. Technology Changes Service release Various other bug fixes
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