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SUPERsupport

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Posts posted by SUPERsupport


  1. https://www.howtogeek.com/326462/what-is-com-surrogate-dllhost.exe-and-why-is-it-running-on-my-pc/

    If you poke around in your Task Manager, there’s a good chance you’ll see one or more “COM Surrogate” processes running on a Windows PC. These processes have the file name “dllhost.exe”, and are part of the Windows operating system. You’ll see them on Windows 10, Windows 8, Windows 7, and even earlier versions of Windows.


  2. Hello,

    If you are having issues installing on Windows 10 and are receiving the shortcut error please boot into Windows 10 safe mode and attempt the installation. To do so:

    1. Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start  button in the lower-left corner of your screen, then select Settings .
    2. Select Update & security  > Recovery .
    3. Under Advanced startup, select Restart now.
    4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
    5. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

  3. Quote

    I tried to update and got error "Error creating shortcuts, aborting installation."  I tried downloading and reinstalling but get the same message.  I tried the "fix" to correct this error but it cannot work until the programs is installed.  How to fix?

    What version of Windows do you use?


  4. Hello Oliver,

    Thank you for contacting us, I recommend you refresh chrome by doing the following and seeing if the issue continues after doing so:

     

    1. Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
      Google Chrome Settings button
    2. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
      Google Chrome Advanced Settings
    3. Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settingssection is visible, as shown in the example below. Next, click on the Reset browser settings button.
      Google Chrome Reset button
    4. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
      Reset Google Chrome settings

  5. Have you tried to boot into Windows 10 Safe Mode with Networking and attempt to update through Safe Mode?

    1. Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start  button in the lower-left corner of your screen, then select Settings .
    2. Select Update & security  > Recovery .
    3. Under Advanced startup, select Restart now.
    4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
    5. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

  6. Deleting cookies doesn't necessarily mean it logs you out of websites, you can always log yourself out. The cookies are being found and removed, as far as your issue is concerned you can resolve it yourself by logging out of the websites you wish to logout of yourself.

    This is not a SUPERAntiSpyware related issue.

    The detections you are seeing are just cookies.  Cookies are not blocked by SUPERAntiSpyware because they are required for most web functionality.  Cookies will come back every time you surf the web, and can be cleaned by running a Quick or Complete Scan.  If you'd like to learn more about cookies, check out this link: 
    http://www.allaboutcookies.org/

     


  7. Hello Coover,

    Have you tried rebooting your PC and trying again after a fresh reboot? If that does not work, please boot into Windows 10 Safe Mode and attempt the installation. If you are unsure how to boot into Windows 10 Safe Mode you can use the directions below:
     

    1. Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start  button in the lower-left corner of your screen, then select Settings .
    2. Select Update & security  > Recovery .
    3. Under Advanced startup, select Restart now.
    4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
    5. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

  8. Hello Tazmo,

    Thank you for contacting us! Please open your copy of SUPERAntiSpyware and try check-marking this box under the Troubleshooting section of the Help and Information section of SUPERAntiSpyware: 

    Safe Mode Scan

    Let me know if this fixes issue.


  9. Virus infection

    I thought Spyware and Viruses are the same thing?

    A virus is malicious code that copies itself over and over in order to do damage to your computers data while Spyware is an umbrella term used to describe a variety of threats such as Trojans, Ransomware, Keyloggers, Cookies, Worms, etc that may do damage to your PC and/or privacy but do not have the intention of totally destroying your computers data and system unlike a virus.

    So your telling me I need an Anti-Virus AND an Anti-Spyware?

    Strictly speaking, SUPERAntiSpyware© is not designed to be Anti-Virus software. We target Spyware, a focus that allows us to respond quickly to the ever-growing groups of hostile software we address, with new definitions released multiple times a day, and concentrate on the technology that targets the most common threats in the wild. There are a lot of things that are often called viruses (many trojans, worms, and so on) that SUPERAntiSpyware© will remove, but it won’t remove true viruses such as boot-sector viruses.

    No one security tool can catch everything out there and protect you, which is why we recommend a layered approach. We recommend if you use an Anti-Virus, you supplement it with SUPERAntiSpyware© and if you only use SUPERAntiSpyware© alone, consider getting an Anti-Virus. SUPERAntiSpyware© has been designed to be compatible with popular Anti-Virus applications such as McAfee, Symantec(Norton), Kaspersky, Bitdefender, ESET NOD32, AVG, Avast, Panda, Avira, and so on.


  10. If the issue is also affecting your copy of Malwarebytes alongside our software SUPERAntiSpyware it sounds like the issue is not with SAS but either your third party software, or your Windows Firewall settings.

    Please run the Complete Internet Repair tool by Rizonesoft - https://www.rizonesoft.com/downloads/complete-internet-repair/

    Download,  install and run the application. When the application opens, make sure every box is checked then click 'Go!'. This should resolve the issue you have been having with updating if you have a botched Firewall, or a botched Winsock, etc
     


  11. Open SUPERAntiSpyware, click the tile called Help & Information found on the SUPERAntiSpyware main menu.

    On the right hand side under Troubleshooting click Allow Through Windows Firewall after following the prompts, please reboot your PC. After rebooting see if you can update SUPERAntiSpyware, does the error continue?

     

     


  12. Hello CeeCee,

    I recommend changing your Scheduled Scan settings. Make sure your Scheduled Scan is set to automatically quarantine and remove items, as well as the option to Show program windows while scanning is unchecked. 

    I also recommend in your Automatic Update settings, unchecking all options under the section "Malware Database Updates". 

    This should remove most of the alert windows you are seeing.

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