SUPERAntiSpyware has encountered an unexpected error in General Questions Posted December 4, 2014 SUPERAntiSpyware has encountered an unexpected error. I have a client who bought the pro version and on his laptop when doing a scheduled scan either on quick or complete scan it gives him this error every scan. If you start it up manually like it was the free version it runs and finishes. When it crashes it won't let you send the report after putting in your email. The check in zips is unchecked. What else could be the problem? He has this on his office computer as well and it finishes the scheduled scans, but, his laptop does not.