Why do we have to create a ticket for something that should never have happened? Plenty of other sites explaining how to remove this crapware, and nothing on this site? I paid money to have this software to be "real-time" and yet it allowed this crapware to infest my browsers. This is Adware/Malware, not a virus. This threat isn't new, so there's no reason you guys (or please explain so I can retract my statements) should have taken a year to detect this threat and protect your paying or free users.