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Timadam

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Everything posted by Timadam

  1. Hello, I just noticed that the event viewer information that I attached to the original post got left out when I edited it to add additional information. Windows 7 Event Viewer Log Log Name: Application Source: Application Error Date: 25/07/2019 14:23:18 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: LAPTOP3 Description: Faulting application name: SUPERAntiSpyware.exe, version: 8.0.0.1040, time stamp: 0x5d1258a6 Faulting module name: SUPERAntiSpyware.exe, version: 8.0.0.1040, time stamp: 0x5d1258a6 Exception code: 0xc0000005 Fault offset: 0x0001bf74 Faulting process id: 0x1d18 Faulting application start time: 0x01d542f3d412a624 Faulting application path: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe Faulting module path: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe Report Id: bee06f36-aee7-11e9-ae1b-001e101fabdd Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-07-25T14:23:18.000000000Z" /> <EventRecordID>572698</EventRecordID> <Channel>Application</Channel> <Computer>LAPTOP3</Computer> <Security /> </System> <EventData> <Data>SUPERAntiSpyware.exe</Data> <Data>8.0.0.1040</Data> <Data>5d1258a6</Data> <Data>SUPERAntiSpyware.exe</Data> <Data>8.0.0.1040</Data> <Data>5d1258a6</Data> <Data>c0000005</Data> <Data>0001bf74</Data> <Data>1d18</Data> <Data>01d542f3d412a624</Data> <Data>C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe</Data> <Data>C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe</Data> <Data>bee06f36-aee7-11e9-ae1b-001e101fabdd</Data> </EventData> </Event> Hope this helps, Timadam
  2. Hello, I receive a "Superantispyware has stopped working" error on my Windows 7 laptop which I am unable to resolve. I have attached the error details from event viewer and would appreciate any assistance. Thanks in advance, Timadam After posting the above, I noticed that this problem had been brought up in the following forum posts: March 31 2018 SAS stopped working April 22 2019 Scan is stopping May 15 2019 Error when scanning I uninstalled SAS in Windows safe mode then rebooted and installed the latest SAS version. I checked the "Safe Mode" option in SAS as suggested in the reply to the March 31 2018 post and started a scan. The scan ran for just over three and a half hours then SAS stopped working again . I hope this problem can be solved as I have used SAS for many years without any problems until recently. Thanks, Timadam
  3. The GUI update is working now and the database status is correct. The manual update still produces the database status error. When I saw your post, I tried the GUI update. It got to 50% then failed, tried again several times and failed with the red error. This is probably due to the poor quality of my internet connection. I downloaded the manual definitions and installed them : the definitions were up to date but the database status was wrong. I installed some outdated definitions (4th December 2013) and tried the GUI update again and it worked. Thanks and I hope a solution is found for the manual update problem. Timadam
  4. I still have the database status problem : definitions are "Up To Date" but the database status is "Updated 20 days ago" Hovering the mouse over the bug icon in the taskbar shows: SUPERAntiSpyware 5.7.1018 Core: 11058 Trace: 8870 (02/04/2014) Timadam
  5. Hi GuiltySpark, I have just restarted but the database status is still "updated 19 days ago". Everything else works properly so I will update manually until the bug is fixed. I also tried to update my HP desktop (Windows Xp SP3) using the GUI but the update failed. Thanks, Timadam
  6. Hi GuiltySpark, I downloaded the installer using the link you provided. The definitions are now up to date but the database status is still " updated 19 days ago". I hope this information will help you to resolve the problems. Timadam
  7. Hi, Are MD5 or SHA-1 checksums available to check the integrity of manual update definitions downloads ? Thanks, Timadam
  8. Hi, I have the same problem with updates. I could not update using the GUI last week and downloaded and installed the definitions manually. After running the installer, the "Database status" was incorrect and said "updated 8 days ago" but when I "checked for updates" , the definitions were up to date. I have the same problem today as you can see from the attached images. System: Windows 7 Pro, MSE, Superantispyware free edition, Thanks, Timadam
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