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Bubbajoe

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Everything posted by Bubbajoe

  1. No, it tells me they have lax procedures and allow their techs to push updates from home computers. They are just using "corporate policy" as an excuse to hide their ineptness in this matter.
  2. Still no reply explaining how this happened? No surprise there, I guess....
  3. ^^^^ You mean to say that you can't reveal to the public that one of your techs uploaded an infected update from his/her home computer... And once again, you fail to tell the whole truth. There wasn't a single AV that didn't flag that update as a threat.... But thanks for waiting 23 weeks before finally coming up with a total BS reply. Really give me confidence in support.com. I won't be reselling anymore...so long...
  4. 18 weeks and still no reply. Gonna keep this alive until someone from Support.com replies....
  5. 4 full months and not a peep from these guys. pretty much tells me that a tech did the update from an infected home computer. nice quality control!!!
  6. 10 weeks now and no reply about this issue. Support.com is just doing the Ostrich act... Not very impressive.....
  7. 8 weeks now, still not a peep....
  8. 7 weeks now. gonna keep bumping this thread still someone from SAS replies.
  9. LOL, another week and still no reply from SAS... I think that pretty much indicates it was an embarrassing human error.
  10. Over 5 weeks now and no answer? Michael G??
  11. 2 weeks and no reply? Must be one hell of an investigation....
  12. No problems now, but since I purchased licenses in bulk for resale, I just want some assurances that this won't happen again...Looking forward to your report.
  13. So you have continued with new releases. What was the issue?
  14. So, appears it's been fixed. Wonder if support.com will provide an explanation?? Bueller? Bueller?
  15. The really sad part is that according to my Norton log file, both yesterday and today's updates were/are both infected....It started with the early A.M. updated on Saturday morning and carried over into this morning's update....
  16. Knowing support.com (aka lackofsupport.com), we're SOL until Monday. This isn't the first time they posted an update without even bothering to check it.
  17. Norton. But virustotal gives 36/46 postive detection: https://www.virustotal.com/en/file/75dda91ab6845b32472b988224cea5cbd6ad9f3d264b9485a0ddceea9632535a/analysis/1364133052/ and a fellow tech is getting positive from Bitdefender as well. Someone really screwed up....
  18. Same here, started yesterday morning when I did my first update of the day. So something happened between 6:00 p.m CST on 22 Mar and 8:00 a.m CST 23 Mar. Wonder how long it will take SAS tech support to fix this? Gonna be embarrassing if their code got infected...
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