What do I need to do to enable SAS to delete a trojan from System Volume Information Folder? in General Questions Posted November 9, 2012 Thank you Madeline and GuiltySpark for your assistance and concern. After talking to Michael at customer service I discovered that the SAS program that was installed was a version that was no longer supported. Uninstalling this and installing the latest version confirmed that the problem was indeed a false positive. What surprised me was that I had never received advice from SAS that either there was a newer version of the program available or that the version I was using was no longer supported. I would always click the update button before scanning but I never received a message other than one confirming that my database was up to date. Which as it turned out was actually incorrect. I'm still none the wiser as to how to open the SVI folder but now this is immaterial.