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About DCrosen

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  1. Just ran SUPERAntiSpyware again and it did fine. It did not shut my computer down and manually let me get rid of the threats.Will try again tomorrow or day after. Would still like to know how it works when you file a csr. Guilty Spark, on my one of my earlier posts I meant to say that only AOL 9.7 would run.
  2. Guilty Spark, now when I look at when you hacked my computer it says I was running Firefox which is what I thought when I first looked at it. Awhile ago it said I was running IE8!
  3. Guilty Spark, everything is working now so I don't know what is going on. I guess now I'll creat my ticket. I did one sunday, but never heard anything.
  4. SAS Customer Service, I will create a csr when I can get my new problems figured out.
  5. Gulity Spark, I noticed that you said I was running IE8 before I thought I had updated to it. I had tried in the past, but it wouldn't work. Last night I got a blue screen the first time and then when it seemed to load, the disk check truncated alot of Internet Explorer files. Well, now after updating to SP3 and IE8, IE nor Firefox will load on Aol 9.7. The automatic updater is seeming to work now, but while it was downloading the computer shut down. Any ideas?
  6. Yea, I went to the Microsoft website and updated to SP3 and Internet Explorer 8 and now when my computer restarts it keeps going to disk check.
  7. How will the request work? Will we do a live chat or will it be through email or what? Thanks for your time especially since I have the free edition.
  8. How do I update to SP3? I can't do a support ticket right now because I have to go away. I will do it as soon as possble. When is the latest I can do it?
  9. I am running Windows XP Service Pack 2 and mainly use Firefox as my browser.
  10. The computer does not restart. I have only used a SAS scan once and don't think it restarted my computer by itself. Is this right?
  11. It shut down down again. It does it after about 30 minutes or so.
  12. Just wondering why I should uncheck these when it is recommended.
  13. Thanks for the quick reply and easy instructions. I know a little about computers, but am not an expert. I will try your suggestion. Will I have to do this again in the future? I did notice it was picking up over 200 Adware threats before it shut down if that means anything.
  14. Hi, I just updated SAS and after it scans for a while it shuts my computer down. It has done this twice. Please help.
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