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About TQuay

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  1. When I click on the link, it's asking me to uninstall the previous version first. Will I have to re-insert my license code on the new version if I uninstall?
  2. I'm having a similar problem that just started this week. We have the scan set to run in the evening and then shut the computer down. In the past, this has worked like a charm, but just this week it started stopping after removing the threats, with a window up that shows threats have been removed, and you have to click the "continue" button to get rid of the window. Therefore, it's not shutting the system down, since there's still a window open. It did not do that until this new version. I've double checked and the options to remove the threat automatically is still checked, as is the option to shutdown the system after scanning. Please help fix this!
  3. I am having a terrible time with the renewal on two of my computers and need help NOW. I sent an email this morning but have heard nothing back. When the false positives happened yesterday, I realized that two of my computers had expired subscriptions, so I went in the renew them. First I tried to click the "renew" link, but when that didn't work we uninstalled the software, thinking we would just download a fresh copy. However we paid online and downloaded, but it picked up the old license and won't let us enter the new license and still show us as expired. Because of the false positive in the last update it keeps popping up saying it's finding this Trojan, but won't update because it says the software is expired. I'm so frustrated right now I'm tempted to just switch to different software. This false positive yesterday cost me an entire day of work, only to find out today that it was a false alarm. Needless to say, I'm one PO'd customer right now. If you don't get me a solution in the next few hours I'm switching to something else!
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