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  1. My SAS Pro crashes when scanning external hard drives. This happens on two different computers, one Win8.1, the other Win7.1, one with a 3.0 USB connection, the other with a 2.0. Both drives are quite large, 3,0 TB Western Digital drives. I know there have been occasional reports of "issues" dealing with such large drives involving other software. Is there a fix for this? Is there a way to run a COMPLETE SCAN but set it to ignore external HDDs? Yes, I know I can create a CUSTOM SCAN as a workaround, of course. The crash freezes SAS and does popup the report window. I've submitted my email address more than once but never heard back. (Literally just did it NOW with the email attached to this account, as just had a freeze/crash.) Note that the log isn't created, nothing is reported. It's basically a BSOD for SAS! I also find when I click the "Restart SAS" it doesn't seem to re-start it. I have to click the desktop icon for SAS to reload.
  2. I notice on occasion that SAS.exe is blocked by Norton when it attempts to scan Norton's N360.exe engine. This seems like a waste of resources since if N360.exe has a virus I'm royally out of luck and Norton is blocking the scan anyway. It seems, though, if I exempt superantispyware.exe from Norton's real-time protection, I'd have to reciprocally exempt N360.exe from SAS's attempt to scan it. I have Googled this a bit and searched these forums and I'm surprised nothing comes up of relevance. Perhaps both engines know enough not to "attack" each other's engines. On the other hand, Norton does report blocking SAS activity involving N360.exe so guess it's worth asking! Suggestions?
  3. I think you might have to speak with your fellow wizards over at MWB! I have two different computers on two different physical networks, both have MWB and SAS and MWB has quarantined SuperAntispyware.exe, reporting it as containing Trojan.Agent.ED. Both instances occurred 15 mins apart around 5pm EST today. Sounds to me like MWB erroneously reading an updated SAS definition file as a virus?? I have posted on MWB forums as well but right now I can't run SAS without removing the exe from quarantine and I'd like to be sure I should do that! Thanks for your help.
  4. Hello Love your product but I do have a suggestion. Under "Check for Updates" there is a line that informs the user how recently SAS ... well, checked for updates. Like this morning mine said "Last checked 8 minutes ago." However, I'm one of those paranoid types who SHUTS OFF his Internet connection at night. Yeah, I know some experts suggest it's safer to leave the connection "on" 24/7 so software like SAS can update itself as soon as needed. Well, when I turn my Internet on FIRST THING I do is update my a-v software and run quick scans. (I did say I was paranoid!) So.... "Last checked 8 minutes ago" does NOT mean "Last updated 8 minutes ago" because there was no Internet connection available to use to update. So presumably SAS ATTEMPTED to update 8 minutes ago and failed. This is confirmed by the fair amount of time the update takes once I've reactivated my Internet connection. My helpful (I hope!) suggestion is maybe to inform the user that while SAS did indeed ATTEMPT to update 8 minutes ago it was unable to do so due to "No Internet connection." I would think this would be simple enough to code. Thanks for making a great product!
  5. Once in a "while" (maybe every 3-4 weeks) I get a Real-Time Protection warning popup from SAS that it has caught Trojan.Agent/Gen-FakeAlert[Hotfix].Process and quarantined the file. This file always appears to be connected to Norton 360 in some way. The most recent incident isolated 4 files all named as follows. This is what appears under SAS quarantine: C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.1.2\LUE\DOWNLOADS\PATCH2943\HOTFIX.EXE The only difference in the 4 filenames is in the 4 digits following "PATCH". I also found a hotfix.exe reference in the Windows PREFETCH directory which remained even after the quarantine. I deleted it. What I'm wondering is this a "real" Norton patch release being caught as a false positive by SAS? I know Hotfix.exe is connected to a fake anti-virus program but I see no evidence of THAT program on my system. I run SAS Pro edition along with Norton 360 and Malwarebytes Pro and I keep them all updated and current.
  6. I kind of dislike this option since it leaves the potentially offensive program "live" and possibly "active" until I notice the prompt options. I was hoping something would SaS would continue to resolve the problems automatically but just leave some of indication that it had to deal with an issue overnight. Maybe a feature to add to a future edition? I think this is a valuable selling point for the software since it informs users that they've derived a benefit from its use. Most people are too lazy to check logs, anyway, unless they experience blatant problems.
  7. Hello Excellent product, I rely on it. Thanks for making SAS! Question: I have the PRO edition and I schedule it to run a full scan every night. Is it possible to have some kind of report left displayed in the morning so, bleary-eyed and still in need of my caffeine jolt, I don't have to remember to review the log to see if it found anything? This would be especially important IF indeed the scan found something bad since at least I'd like to know about the problem, even if it's been resolved. 99% of the time the scan is clean so as we all know there's a tendency for complacency to set in. I don't see any "SETTING" which would indicate a way but I thought I'd ask. Thanks for your help in advance!
  8. Thanks a lot for the help! Gotta love SAS!!
  9. So, not to sound too much like a noob, but these indications do not mean directly that visiting such a site installed serious malware, such as a keylogger or a Trojan?
  10. I have a fully updated Windows 7 system I use---and scan---all the time. Was using FREE and had just done a scan which came up with nothing. Decided to upgrade to PRO since I do like your product. Did so and then ran a scan and obtained these "Trace.Known Threat Sources." I have friends have seen this and they just clean them up and move on. I can't find much info on these on your site or the web. Is this a specific known risk? The irony is in this case the previous FREE scan was 2 days earlier and I hadn't visited any questional sources in that time. The earlier scans in the LOG have never shown this kind of detection going back for weeks. I never go to a link that hasn't been cleared by Norton. SaS says it cleaned these fine but should I be more concerned? Trace.Known Threat Sources C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\T7AGITEG\queryCAHOGO26.js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YN3Y0E4U\queryCAQUZJ05.js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1WE741XW\web[1].htm [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\G8DACVS1\web[1].htm [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\A957JUAQ\AJmain[1].js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4QCH67UY\queryCA2ZGMTE.js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\MZ1MW9AI\web[1].htm [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\V6JC9D1N\AJmain[1].js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\MZ1MW9AI\AJmain[1].js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZSG2WO1Y\queryCAYCJMHD.js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2EXMNHW1\query[11].js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\E884U38J\query[8].js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1WE741XW\queryCAIMD9OO.js [ cache:webfile ] C:\USERS\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\06PFESGB\queryCAQFRB18.js [ cache:webfile ]
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