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Everything posted by Max21

  1. Okay, and what can I do about the SAS Update application error message I keep on getting when I turn on my computer?
  2. okay, and yes it's the same version. I had a much older version when these problems started, I think it was 5.1 or something, but when I updated SAS to this new version, the problem was still there.
  3. okay, and that reminds me, when I scanned with SAS and it found the Trojan, it had also found around 120 adware tracking cookies. SAS told me to reboot so it could remove the virus and when it restarted, the trojan was in the quarantine, but all those adware tracking cookies were gone. Were they automatically deleted or something? Because when I scanned using my other software, it didn't find that much adware.
  4. No, I probably won't use the Kodak program anymore. Should I uninstall it? okay, will keeping XP after that date be a big issue?
  5. use my computer in the future or the Kodak program? and This is actually the first time I'm hearing that about XP!
  6. It's for a camera. I haven't used the program in a long time, and no, it's not wireless. I don't have anything wireless on my computer actually. and I already have malwarebytes and it hasn't found anything. It never finds anything lol
  7. C:\PROGRAM FILES\KODAK\KODAK EASYSHARE SOFTWARE\BIN\LOCESUIWIRLESS.DLL Since the problem first started, I would get the error message every time I would turn on my computer, but there have been a few times where there is no message and SAS works fine, but it is back to the same problem again. I'm just confused as to why it would be not working one time, fine the next and back again. I've noticed that when my modem only has the "Power" "Ethernet" and "DSL" lights "on" with no light on for the "Internet", when I turn on my computer i'm greeted with the SAS update application error message. I've checked the Local Area Connection and there is a connection, it's just that I can't connect to the internet until I reset my modem. (When all four lights on my modem are "on", I don't receive an error message when I turn on my computer.)
  8. I checked for some help on the Norton forums and they didn't seem to find any problems related to my Norton Antivirus. Could it be due to malware that's causing problems for SAS? I recently found a Trojan.Agent/Gen-Faker[desc] in a scan with SAS and it quarantined it, but I haven't found anything else. Could there be more trojans that all my software can't detect? Also, could it be an issue with my firewall? (but there have been times when I've turned on my computer and there wasn't an error message for SAS, so personally I don't think it is a firewall problem)
  9. Thanks, I'll take care of it right away
  10. Nope, nothing else is running when I try to update SAS. But I just checked Norton's full security history and It was Blocking "Unauthorized access by SUPERANTISPYWARE.EXE" also blocked msiexec.exe and drwtsn32.exe
  11. Norton AntiVirus and i guess just the basic Windows Firewall (I also have Malwarebytes)
  12. The internet's connected again, but SAS still doesn't update
  13. Turned on my Computer this morning and the same thing happened. I was greeted with a message saying the SAS Update application encountered a problem and needs to close. Tried the internet and it was disconnected. Tried SAS updates and they failed.
  14. Okay, thanks again for all the help
  15. done, It installed and was already updated, so hopefully that's a good sign. Thanks side question: Do you recommend the use of the "modified files within the last [#] of days" option for scans?
  16. It worked, Now i'll try the uninstall and see what happens weird thing is that in the Add/remove program list, it says the program hasn't been used since November. Even though I've used it several times over theses last few months.
  17. That's fine. okay, so I should just click the "delete all" before I uninstall/reinstall? Thanks for all the help.
  18. most are just tracking cookies, but there is a Trojan in there also. it's CERTINSTALL.EXE
  19. Okay thanks, I'll give it a try. Also, what will happen to all my quarantine files when I uninstall SAS?
  20. I turned on my computer this morning with an error report that said SuperAntiSpyware was not working and had to shut down. I closed it and opened Firefox, and I didn't have an internet connection. But the strange thing was that it wasn't the regular "Cannot display this webpage" screen. It was my internet providers page, with my modem's logo, "Motorola". It had my user ID and password entered with a button that said "Connect". The URL for the page was what I assume is my IP address. I've never seen a page like this before. My Firefox got an update last night, could that be a reason for the change? I closed firefox, unplugged my modem and replugged it. The internet worked fine. I then opened SAS and checked for Updates, but it didn't connect to the internet. I had SAS version 5.0-something. The update to newest version of SAS came up at the bottom right of my screen. (It's been doing that for a while, i just hadn't updated it yet.) So i tried the update and it worked fine, I have version 5.06.1014. I rebooted my comp, got the definition updates and scanned my comp. Picked up ad-ware cookies, but that's it. I turned on my comp a few hours later and I got the same error report message. Opened SAS and the connection for updates failed. Opened Firefox and the same "internet connection is down" page came up. I unplugged my modem again and internet was back to normal. any one have any ideas what the problem might be and how to fix it?
  21. Thank You. did it and it worked. Turns out i have a trojan.agent/gen-autoit in CERTINSTALL.EXE locationC:\Documents and Settings\Name\Local Settings\Temp\LMIR0001.tmp\script I didn't find too much info on CERTINSTALL.EXE, there were links for CERTINSTALLER.EXE but mine doesn't have an 'ER' at the end, it's just CERTINSTALL.EXE. is this definitely a virus and not a false positive? Is it an important part of my computer? I'd appreciate the advice.
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