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pittstop

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Everything posted by pittstop

  1. I updated and ran another scan this morning, the same issue occurred. Critical point scans are claiming the file is suspicious, but not allowing me to report it as a false positive, full system scans aren't finding anything. I ALWAYS update definitions daily or immediately before running a scan, so the critical point scans done today should not have found the false positive, but they have.
  2. pittstop

    N0000B

    Hi forum, I'm completely new here, only signed up yesterday. I may have already posted something in the wrong section - great start. despite holding an HND in computer Studies, I'm actually not very IT minded and as such might ask some rather obvious and potentially embarrassing questions from time to time. Hope that doesn't become annoying. I have a couple of regular IT guys I use for my general advice stuff, but I'm noticing some issues with SUPERAntiSpyware that probably should be dealt with direct, so I came here. I'm probably not going to wind up being someone you go to for help and I'm unlikely to become majorly active here, but just wanted to say HI.
  3. I have two questions and looking through the forums I'm not finding the answer so I'm starting a new topic in the hopes someone can explain what is happening and the best course of action. firstly. I ran a full system scan 2 days ago and found nothing, but out of curiosity I also immediately after ran a critical point scan. Following this second process I got a report similar to this one Application Version : 5.0.1146 Core Rules Database Version : 8503 Trace Rules Database Version: 6315 Scan type : Critical Point Scan Total Scan Time : 00:08:25 Operating System Information Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600) Administrator Memory items scanned : 692 Memory threats detected : 0 Registry items scanned : 29049 Registry threats detected : 1 File items scanned : 3645 File threats detected : 1 Trojan.Agent/Gen-Injector [AzMixerSel] C:\PROGRAM FILES\REALTEK\INSTALLSHIELD\AZMIXERSEL.EXE C:\PROGRAM FILES\REALTEK\INSTALLSHIELD\AZMIXERSEL.EXE Basically it claims I have a trojan - trogan.agent/gen-injector to be specific. I googled for the files it claims are infected "AZMIXERSEL.EXE" and all the information I have, regarding where in my computer this file was found, the configuration of my hardware, etc, that this file is most likely legit and not a trojan. On the advice written in another conversation here, I removed the suspect file from the quarantine and attempted a second scan so that I might report it as a false positive. This is where my second problem occurred. The boxes to make the report were whited out, so my only options were to allow it or remove it again (which I did generating the attached report). Full system scans are NOT reporting this file as suspicious ONLY critical point scans, which makes me more suspisious that this issue is a bug in the SUPERAntiSpyware programme itself. As I cannot report this via the normal method, what advise can you give me as to how to proceed. The file in question is an integral part of my REALTEX sound card and without it the audio could be compromised on my laptop, so I only want to permanently delete it if it is unquestionably suspect.
  4. I have two questions and looking through the forums I'm not finding the answer so I'm starting a new topic in the hopes someone can explain what is happening and the best course of action. firstly. I ran a full system scan 2 days ago and found nothing, but out of curiosity I also immediately after ran a critical point scan. Following this second process I got a report similar to this one Application Version : 5.0.1146 Core Rules Database Version : 8503 Trace Rules Database Version: 6315 Scan type : Critical Point Scan Total Scan Time : 00:08:25 Operating System Information Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600) Administrator Memory items scanned : 692 Memory threats detected : 0 Registry items scanned : 29049 Registry threats detected : 1 File items scanned : 3645 File threats detected : 1 Trojan.Agent/Gen-Injector [AzMixerSel] C:\PROGRAM FILES\REALTEK\INSTALLSHIELD\AZMIXERSEL.EXE C:\PROGRAM FILES\REALTEK\INSTALLSHIELD\AZMIXERSEL.EXE Basically it claims I have a trojan - trogan.agent/gen-injector to be specific. I googled for the files it claims are infected "AZMIXERSEL.EXE" and all the information I have, regarding where in my computer this file was found, the configuration of my hardware, etc, that this file is most likely legit and not a trojan. On the advice written in another conversation here, I removed the suspect file from the quarantine and attempted a second scan so that I might report it as a false positive. This is where my second problem occurred. The boxes to make the report were whited out, so my only options were to allow it or remove it again (which I did generating the attached report). Full system scans are NOT reporting this file as suspicious ONLY critical point scans, which makes me more suspisious that this issue is a bug in the SUPERAntiSpyware programme itself. As I cannot report this via the normal method, what advise can you give me as to how to proceed. The file in question is an integral part of my REALTEX sound card and without it the audio could be compromised on my laptop, so I only want to permanently delete it if it is unquestionably suspect. *** apologies for posting this in the general question section, I'm new here ans wasn't aware there was a specific false positives sub-section, however, since the second part of my inquiry relates to a potential issue with the scanner itself, I hope this will be ok.
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