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About sammyseal

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  1. Good Afternoon I have had SAS Pro installed for a few years now and have always been happy with it. Recently, however, the Complete Scan times have been creeping up until yesterday it took 49.5 mins to scan my computer which has only just over 108 GB of storage used. SAS Support suggested I uninstall and re-install the program - which I did today and did reduce the scan time to 34 mins. This does still seem to be a bit high and is around twice the time taken this time last year. I am wondering if this is reflecting an increased number of photos (all taken by me) stored on the computer in Windows Photo Viewer - approx. 20GB now. Is it necessary to keep re-scanning all these photos or can I exclude them from the scan? If they can be excluded how do I do that? I can only find how to add folders, not to skip them. Hope you can help. Regards Roy. OS. Windows 10 Home 1809 17763.504
  2. SleepyReader Many thanks for the reply. You were absolutely right - all resolved after next re-boot. Easy when you know how !! Something else new I have learned. Best regards Roy
  3. Good Afternoon All I have just updated my SAS Pro to version 5.6.1012. This has left 3 icons for shortcuts on my desktop and I am unable to delete them by using the Right-Click menu. This comes up as a shortened version of the usual menu and on clicking 'delete' a message appears which says:- "Cannot delete file" "Cannot read from source file or disk" Can anyone please help me to solve this problem? Best regards Roy
  4. Good Afternoon Guru Yes, I do have Unlocker installed on my computer. I did make a small mistake with the name :- It is not:\PROGRAMFILES\UNLOCKER\UNLOCKERDRIVER5.SYS as there should be a letter 'S' in place of the figure '5' thus making the full correct name:- \PROGRAMFILES\UNLOCKER\UNLOCKERDRIVERS.SYS Hope this information is satisfactory now. Best regards Roy
  5. I am getting an SAS Real-Time Protection Blocked Item Alert at each boot up which says as follows:- Trogan.Agent/CDesc[Generic].Process C:\PROGRAMFILES\UNLOCKER\UNLOCKERDRIVER5.SYS Please will you check this out to see if it is a false positive. If not please can you advise on my next move. Best regards Roy
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