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ezekial52787

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Posts posted by ezekial52787


  1. so I can't help but notice, that in the last couple of numbered program updates, there hasn't really been any neww features or technology added to SaS. I mean like stuff that makes people go "wow! SaS added anti-exploit protection"  etc. It makes me kinda feel like SaS is going stale. This situation, to me, feels kinda like when SaS first debuted, and no one even recognized it as a real anti-spyware program, in fact, some thought it was malware itself, but, you guys pulled a rabbit out of the hat, and worked to make SaS good and recognized by anti-virus companies and othern anti-malware companies like malwarebytes, so, I believe in you guys, and I think you can do it again! SaS needs some pep put in its step. Like how for so long malwarebytes anti-malware was strictly just anti-malware, but then added anti-exploit capabilities. They also acquired famous programs like adwcleaner and JRT. I think you guys have the potential to one up malwarebytes, like you did in the beginning. YOU CAN DO EET!


  2. 9 minutes ago, GuiltySpark said:

    I have seen these before usually to do with PUPs like Conduit and White Smoke, on some occasions legit programs can create these for their program functions.

    You could try resetting your browser settings. The next time you find a END file open it with Notepad to see what it says.

    do you have any idea if/why it would cause system instability by removing it?


  3. 7 minutes ago, GuiltySpark said:

    I have seen these before usually to do with PUPs like Conduit and White Smoke, on some occasions legit programs can create these for their program functions.

    You could try resetting your browser settings. The next time you find a END file open it with Notepad to see what it says.

    thanks SPark. I'll try that next time.


  4. On 7/31/2016 at 5:07 PM, DanteYoda said:

    Hi thanks for your help either way, Yes Superantispyware is updated, or at least looks updated, i wondered if it was actually updating myself, that includes my Malwarebytes and Kaspersky.

     

    Again thanks for your time.

    did the sas support fix your problem dante? if not, might I suggest your internet connection may have been infected with a worm type malware. the malware doesn't reside in your your computer, but rather it is directly on your connection.


  5. On 5/6/2016 at 9:39 PM, vela0 said:

    Can spyware that I can remove but that comes back after reboot work on the pc after I Remove it? or is the reboot necessary to stop it?

    And can malware infect an internet stick?

    Yes malware can respawn itself even after the removal, IF it was not completely removed and leftover malicious files remain. I would suggest letting SAS remove what it can and then running malwarebytes immediately after, but before rebooting to see if it picks up additional malicious files.


  6. I've seen this a few times and just no idea what it is, but occassionally one of my anti-malware programs will pick it up and remove it. It's list C:\End as a trojan horse malware, but after remove it is gone, but then the performance of my pc kinda goes whacky and random errors ensue. my first quest is, what is C:\END and why would removing it cause instabilitiy in the system?


  7. Occasionally when I check the Task Manager I'll see CPU Usage as high as 23% and it's being caused by SuperAntiSpyware Pro Real Time Protection. If I disable the Real Time Protection, the CPU Usage drops back down to it's normal level (usually between 0% and 3%). To correct this problem I can either exit the SuperAntiSpyware program and then restart it or reboot the computer. The version I have is 5.0.1136. I can't say how long this has been happening. Maybe it has always happened and I just recently noticed it. Any idea's? Thanks in advance for any replies to this issue.

    Hello MCD! when this high CPU usage occurs is it usually when you first log into your windows user account? or is it at different times after logged in? I ask because SaS also does the same for me, but only when it is updating, or if I have the "scan on startup" hope this helps!


  8. After installing SUPERAntispyware, a "shortcut" is placed on the desktop- but it is a generic icon. When double-clicked, an error message reads: Missing shortcut. To locate the missing shortcut click Browse..." I have uninstalled and reinstalled numerous times. Don't know what to do, please advise. Thanks

    Hello Bear! sorry for the inconvenience you are having with the program! try deleting the desktop shortcut and going into the start menu, click all programs and look for the SaS folder, then expand it and look for the sas shortcut in it, right click it and and go to "send to" and then it will bring another lsit and select "desktop (create shortcut)" and see if that fixes it, if not try selecting alternet start icon and see if that fixes the problem, hope this helps!


  9. I REALLY think you should create a facebook page, and use your twitter account, here are some reasons you would benefit from doing so:

    1) Reduced product cycles and better products by being able to get information directly from your users in an unfiltered form and through directed insights gathering. You will know that you are making the right changes and what your users really want.

    2) Increased brand loyalty and advocacy - being seen as responsive encourages others to get involved and to recommend the product. More and more people aren't willing to go to the official channel for support, but expect that a tweet for help will be enough. If they don't hear back, they are gone. However, if their issue is solved, others can see as well, and will spread the word. This can ultimately reduce overall support costs, as other users will help out too.


  10. My last post to this thread indicated that by unchecking and rechecking the first "Ignore" checkbox in the Scanning Controls would make that selection work. Well, I just downloaded and installed the latest program update (ver. 5.0.1136) and that no longer works. The program now ignores anything you enter into the Scanning Control tab.

    Message to the programmers: This is a major gaf. You need to fix it post haste.

    2nd message to the programmers: This may not be happening in all versions of Windows, so I will tell you that I'm experiencing this on a desktop running Win XP SP-3.

    I think what KnRover means is that any folders added should be ignored when scanning, yes, which it normally does this, but for him, for some reason it is actually ignoring what he adds in there, as in even though he added a file or folder, it is STILL scanning said file/ or folder/s


  11. This is not a complaint but more in the form of a question.

    I know that SAS Scans will identify Adware tracking cookies in Firefox that are located in the Firefox Profile folder chain.

    These are probably dumb questions.

    I see the cookies listed in the Scan Logs of my scheduled scans. The cookies however do not show up in Quarantine. Are the Adware tracking cookies removed by the Scan?

    If they are removed why can't SAS just block them in real-time?

    Hello Budd! most I don't think any anti-spyware/malware programs do this because of the fact that many of those tracking cookies are used for website preferences, and website logins, and if SaS started blocking them you could potentially have the wrong ones blocked which may cause problems on the websites that use those cookies, it is safer just to remove them after they have been placed, that way they were used as needed, hope this helped!


  12. At times, when my scheduled scanning (complete) took too long, I need to either stop or cancel the scans. But if I do that, I was not able to remove the detected threats because the "Remove Threats" window did not show up, it went to the Home window instead. Could someone please tell me how can I remove the detected threats if I decide to either stop or cancel the scans? As of now, I have to restart the complete scan all over again and then wait until the scan is finished so I can remove the detected threats.

    Any comments/suggestions are much appreciated. Thank you.

    Hello Silk! I am pretty sure it shouldn't be doing that when you hit the cancel button durring a scan, when ever I hit the cancel button it prompts me to remove any infects, I then select them and hiot remove, try un-installing and re-installign SaS or doing a repair on SaS, then run a scan and hit cancel mid way through, and see if the problem is fixed.


  13. I had the free edition installed, but recently encountered some difficult system problems. At the moment SAS is removed.

    However problems are still there, and the computer crashes within 10 minutes of first booting up.

    Strangely, even though SAS is supposedly not on my system the critical event log reads

    The SAS Core Service service failed to start due to the following error: 
    The system cannot find the file specified.

    So it seems that SAS is still lurking in my computer.

    How do I solve the problem, please?

    Win7 64 bit Home Premium

    Hello Sept! it sounds like to me that SaS indeed did not un-install properly and left behind some registry files and or system files that are making the computer think SaS is still running, but when SaS tries to do something, it hits a critical error! try clicking your SaS installation file, and see if it prompts you to repair or un-install, if it does choose un-install and hopefully it will get rid of the left overs, hope this helps!


  14. I have run Superanispyware 4 times each time it picks up 28 items. A number of them are to be removed and the rest quarantined. When I go to the quarantine folder it is empty. when I run superantispyware again it picks up the same 28 items. I had no problem with the last version. I am running version 5.0.1136 on windows 7 - 64 bit.

    Lazer

    Hello Lazer! try running SaS in safe mode, I also suggest downloading and scanning with malwarebytes www.malwarebytes.org and scanning with that also in safe mode, hope this helps!


  15. Hello,

    Now i've another question.

    when I buy the Professional Version for 29,95 dollar, can I also buy it in euro's cause I live in The Netherlands (NL).

    If yes..... for how long i've got real time protection? 6 months, 1 year, 2 years?

    Already thanks,

    Spevit

    Hello Spevit, when you purcase SaS pro from the site it should allow you to purchase it from them, as SaS offers many different countries in the country selection, so you should be fine. if for whatever reason your country is not there, try purchasing it from cnet, and you should be able to get it. Further more even though Norton is not that great (I agree) you should NOT replace norton with SaS, SaS is only an anti-malwar/;spyware, an anti-virus program is STILL needed Sir.


  16. Since I have installed a couple of PROGRAM updates since ver. 5 was release, I didn't think uninstalling and reinstalling would solve the problem. Unfortunately, I was right; it still ignores the exclusion list.

    Something is fundamentally wrong with the product.

    perhaps, I hope someone from SaS can assist hastily then!


  17. It was detected that my machine has a Trojan.Agent/Gen-Koobface[bonkers] in the file SYSTEMPACK107_2121 [1]. EXE is a false positive? Because I did a scan with malwarebytes, a-squared and avira and nothing was found!

    Thanks!

    do you use facebook alot Joseph? if so, do you click alot of the links you see from friends for different facebook apps that your friends post on your wall, or that you see on their wall? if you said yes to both of these, then this spyware/malware is most likely not a false positive and should remove it asap, but if mbam is not picking it up, it may indeed be a false positive, hope this helped!


  18. Also Jay, try scanning with malwarebytes www.malwarebytes.org I noticed bvirus total does not use SaS nor mbam to scan, and if you scan with fully updated mbam, and it comes up with nothing then I am fairly certain it is a false positive on SaS's part, but if it does detect it, then remove it right away, anti-spyware and anti-malware programs like mbam and SaS are much specific about detection, thus why they often detect things anti-virus programs do not. I wish there was an upload site that used many well known anti-spyware and anti-malware programs to scan a file, this way y ou could use both to find out if a file is REALLY infected or not.


  19. I read about your app on PCWorld. I decided to download the free trial and do a quick scan to see what it would find on my PC. I use Avast Home (Free version) and Comodo Firewall. I still use Spybot - Search & Destroy. I keep my machine running good.

    Your program did find an issue with one particular file in my system32 folder (XP Professional). The file in question is named: msdxmlcb.dll

    post-14899-0-15874100-1319211703_thumb.jpg

    SUPERAntiSpyware Scan Log
    https://www.superantispyware.com
    
    Generated 10/21/2011 at 08:40 AM
    
    Application Version : 5.0.1134
    
    Core Rules Database Version : 7830
    Trace Rules Database Version: 5642
    
    Scan type   	: Quick Scan
    Total Scan Time : 00:06:20
    
    Operating System Information
    Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator
    
    Memory items scanned      : 655
    Memory threats detected   : 0
    Registry items scanned    : 32410
    Registry threats detected : 0
    File items scanned        : 7061
    File threats detected 	: 1
    
    Rogue.Agent/Gen-Nullo[DLL]
    C:\WINDOWS\SYSTEM32\MSDXMLCB.DLL
    

    This is the information that your website provides for the file in question:

    I then scanned the file with an online site {virusscan.jotti.org} and these were the results for it:

    post-14899-0-81849400-1319211449_thumb.jpg

    I decided not to delete the file in question. I have also zipped the file for you to study it. I hope that is okay with you.

    msdxmlcb.zip

    Please let me know if I should allow your program to delete the file? Or could it be just a False Positive? I tried googling the dll file, but could not find any information about it. I'd hate to delete it and later discover something will stop working on my machine.

    Thanks advance for your help.

    Hello JaySuper! I looked in my system32 folder and could not find the file you speak of at all, now this possibly could be due to that you are running XP and I am running vista home Premium SP2, but if this is not the case I would remove the file, I shall do some research on this file for you as well!


  20. I use the free version of SAS. I notice that the new version (I have 5.0.1134) ignores the Excluded Folders list. Is this a bug or does that list only work in the paid version?

    Hello KNRover! sorry you are having this problem! have you tried un-installing SaS free, then downloading a fresh installation file from the stie and re-installing SaS with this fresh installer? this might fix your problem. I hope it does, if not please return and myself or someone else will assist you further!


  21. Every time that SUPERAntiSpyware finds anything, even just a tracking cookie, it demands that the system be rebooted. This is nonsense since tracking cookies are found pretty much everywhere, which means that every scan would end up requiring a reboot. Either get rid of the reboot message or make certain to display it only when warranted.

    Hello csigona! sorry you are annoyed at the requiring of rebooting even just for cookies, but the reason it requires a reboot is because when a files is in use, even if it's just a cookie, the system has to be rebooted so the file is no longer in use before it can be completely removed, one way I am sure you could prevent this is to have no programs that create cookies in use and running at the time of the scan, this should allow easy removal of the cookies!


  22. I tried to use the rescue CD, but when I load the boot menu I get +usb drive option. I try to load the cd off my usb and it says "operating system not detected". I know I completed the rescue cd operation correctly, because avg rescue cd told me "Drive :F is now bootable".

    What should I do?

    hello again ^s^, sorry to hear you are having problems with the rescue CD and booting it from a flash drive, perhaps you could try using a burnable discc instead? or since you are having problems I highly suggest posting on the AVG facebook wall, or creating a topic on the AVG tech support forums, myself and many others can better assist you there. another thing, Also you could try running malwarebytes in safe mode and see if that helps. here is the AVG fb page and AVG forums:

    https://www.facebook.com/avgfree http://forums.avg.com/us-en/avg-forums?sec=theme&act=show&id=183 hope this helps!


  23. The Browse For Folder bug that I reported in SUPERAntiSpyware Free Edition Versions 5.0.0.1118 and 5.0.0.1128 is fixed in Version 5.0.0.1132.

    glad to hear the problem is fixed Sassy! though I am curious why you wish to install SaS in a different folder then the program files? you do know that installing programs in other folders, unless say you install it in the program data folder makes them more easily accessed by malicious software, and malware? even though SaS has a setting to preventing things besides task manager from shutting it down installing it elsewhere besides program files or program data could cause problems!

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