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brownj13

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About brownj13

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  1. I am happy to report that support corrected the issue and once again I am a very satisfied Lifetime Subscription member... Thank you! jb
  2. I am happy to report that support corrected the issue and once again I am a very satisfied Lifetime Subscription member... Thank you! jb
  3. Still no answer to my support request via the support ticket.... I have updated the request each day asking for assistance however the support ticket indicates that it has not yet been reviewed... Please let me know if there is any other information I need to provide. jb
  4. Ticket CSR00074131 Ticket Creted 8/22/2011 4:58 PM ET Ticket Updated 8/23/2011 6:39 PM PDT indicating that I have followed all FAQ & instructions including removing and re-installing the product... Any help would be greatly appreciated! Thanks! jb
  5. Apparently an update over the past few weeks blew away my Lifetime Subscription.... I was prompted to "Activate" my product... Attempts to activate end up with an error "The number of valid licenses for the registration code you entered has been exceeded. Please contact our support staff." I put in a case to contact support but the case has went unanswered... I read through the which suggested I "Transfer" the license from another computer.. However I only have one computer.... Anyone else getting this error? If so how do you get support to respond. Thanks for you help! jb
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