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R Cooper

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  1. R Cooper

    Scheduled Scanning

    No specific message...just the SAS error box....asks me to enter my email address to send a report.
  2. R Cooper

    Scheduled Scanning

    I have that version installed now. Still does quick scan fine. Will not do full scans. Kicks out a SAS error message every time- whether I try to run a complete scan straight up or do it scheduled. Any suggestions? Back in the version 4 days, everything worked fine. Now, just quick scans. I have a ticket open and they suggested not scanning compressed files. Still kicked an SAS error mesage.
  3. R Cooper

    Scheduled Scanning

    Some time ago you stated: "Hang in there, we're currently testing a work-around that could resolve this for you. It's still using the updated scheduling interface, but doesn't require the Windows Task Scheduler be functional." Has this been released?
  4. R Cooper

    Scheduled Scanning

    Sorry...ignore that last post
  5. R Cooper

    Scheduled Scanning

    How can I upgrade to SAS V5.0.1116?
  6. R Cooper

    Scheduled Scanning

    Great news.....I will await the update
  7. R Cooper

    Scheduled Scanning

    While I'm waiting for some help regarding my non-functional (complete scan wise Version 5) I went back to version 4. Works like a charm I trust you will allow those of us who paid to use it instead so that we at least can have a working program until tech staff offer up a solution. I did receive a response to my support ticket. I am awaiting another reply.
  8. R Cooper

    Scheduled Scanning

    The error box pops up through SAS and asks me to enter my email address. I did, in hopes that someone might respond. I also did a customer support request at 7:16:14 PM PDT on August 9, 2011. The page asked me to "Please allow up to 24 hours for our team to reply to your message." I hoping maybe 48 hours might do the trick- no response yet. I bought this program for myself and two other people. It was stellar so I spread the wealth. Now I'm hoping the people I spread it to will continue to like it. I pray they don't experience the problems many now do with Version 5. Not trying to be testy. Just would appreciate someone specifically troubleshooting the issue with me.
  9. R Cooper

    Scheduled Scanning

    And the truth is that this is not only a problem with XP. My Windows 7 machine now kicks errors when I try to a complete scan. It only did this after the upgrade to 5.
  10. R Cooper

    Scheduled Scanning

    I tried re-installing...that allowed me to ru a quick scan scheduled...but when I ran a complete scan it kicked an error message
  11. R Cooper

    Scheduled Scanning

    I'm running Windows 7 and I am having the same problem. Used to run every night at 2AM. Now doesn't and kicks out an error message every morning. Suggestions?
  12. R Cooper

    Lifetime Subscription Not Showing

    Did that. Returned a key labelled "SUPERAntiSpyware Professional (1-User License). Re-installed using that key. Still says expires in 2012. My credit card was definitely billed.
  13. I ordered an upgrade to a lifetime subscription. Got a receipt. Didn't contain a registration code. My software still says it will expire in 2012. Any suggestions?
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