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Posts posted by silkphoenix

  1. #1 is correct.

    #2: The password is only valid when you manually schedule a task and include a password. With that being said, XP's TM is known to malfunction if there is no user account password. For example, have a look at this thread: http://forums.techarena.in/windows-xp-support/69675.htm

    That's good information, thank you. I did have problems with the XP TM and have been trying to solve it. I wish SAS hasn't changed its scheduled scanning task to work with XP TM. It should have let it stay independent as the previous versions since Windows does have the habit of screwing things up with its Registry entries. I guess I probably have to either downgrade to V4 or do the scanning manually until SAS decide to improve its schedule scanning tasks and separate it from XP TM.

  2. Ok thanks.

    You might want to try and schedule a task (like opening IE), as that would provide a critical clue as to what's happening. Other than that, the developers will have to continue with you on this, as there is nothing else I can suggest.

    I have a question: Does SAS scheduler depends on Windows XP Task Scheduler to run the task?

    I have AVG Anti-Virus which is scheduled to run scanning every day as well. It has no problem whatsoever. So even though my Windows XP Task Scheduler might be corrupted, it should not stop SAS from scanning at the scheduled time, unless of course, it depends on Windows XP Task Scheduler to do the task, unlike AVG, which doesn't.

    Thank you.

  3. Do you have any other scheduled tasks and do they show as running correctly?

    Does the task manager log show any indication as to why the SAS task won't run?

    I basically have the same issue as Newbie. As I mentioned in my post, SAS WAS ABLE to start the scheduled scanning every day BEFORE I upgraded to V5. I know that before I have the scan report showed as soon as it's finished so I can manually delete the detected items.

    So I don't think it's Windows XP or my laptop's problem. Somehow V5 couldn't start the scheduled scanning as scheduled. Something has changed in V5 which disabled it.

  4. SUPERAntiSpyware 5.0 uses the Windows Task Scheduler to perform scheduled scanning and updates. If you go into Control Panel and open up Scheduled Tasks, you should see the SUPERAntiSpyware tasks. You can get a little more information about when Windows thinks it last ran the task and possible error codes if it failed to start.

    As for your friend running the Free Edition and Scheduled Scans, I'm not sure how that's happening; Scheduled Scanning is not a feature on the Free Edition.

    I did go to the Windows Task Scheduler and it listed SUPERAntiSpyware as I scheduled. But it said "Last Run Time--Never" and no error code (which has been two days now). Scheduled Task is on my friend's FREE VERSION, and which I have been using for a few years before I actually bought the LIFETIME SUBSCRIPTION earlier this year. have been using SUPERAntiSpyware for years and schedule scanning has always worked perfectly until I upgraded to V5.

    Could I downgrade to the previous version? Something is wrong with V5 which disabled the Schedule Scanning with Windows XP.

  5. I have the same problem which did not exist until V5 came out. I did the reinstall. It did not help. Also am using Windows XP and am the Administrator. I've changed nothing else on my computer, so I believe there is a glitch in V5.

    I agree. I went ahead to uninstall the program (from Add/Remove Programs under Control Panel) and then install the downloaded 5.0 program. Then I scheduled a Quick Scan 5 minutes later. The scheduled scanning never comes up. So I am now 100% sure that the upgrade disable the scheduled scanning somehow. I hope the developer will fix it very soon as it's very annoying to have to do it manually since I want to do the scan in the middle of the night when I am not using the laptop. For the time being, I guess I just have to start the scan manually.

    NOTE: My friend has a FREE version of V5 and he has no problem with the schedule scanning. It seems odd that when you actually paid for the program, you have the problem. Shouldn't be the other way round?

  6. You may want to try downloading the latest install package from our website and re-install. What version of Windows are you using? Is the user account an Administrator user or a Standard/Limited user?

    And to answer your question. I am using Windows XP and I am the Administrator.

  7. You can just run the setup program, it will perform any needed uninstall actions before starting.

    After I reinstall, I scheduled a Quick Scan 5 minutes later. The scheduled Quick Scan never shows up. It seems like the reinstall did not solve the problem. Any other suggestions? Thank you.

  8. You may want to try downloading the latest install package from our website and re-install. What version of Windows are you using? Is the user account an Administrator user or a Standard/Limited user?

    Do I need to uninstall the one I have first before re-install? Thank you.

  9. Hello,

    I upgraded my SAS Professional Lifetime subscription to 5.0.1108 on August 5. Ever since then my scheduled scanning does not work anymore. I have scheduled it to run at 2am every day and it has been working great before the upgrade. I have disabled and enabled, removed and added tasks and still does not work. My laptop does go to sleep after 10 minutes, however, I have checked "Wake computer from sleep to perform this task" so it should not stop the scanning from starting. Could someone please tell me how to solve this problem as it's very inconvenient to do manual scanning.

    Thank you very much.

    PS: I am now using my laptop, so out of curiosity, I added a scheduled scanning in about 5 minutes to see if it works. No, it didn't. The scheduled scanning did not start. So obviously it's not because my laptop went to sleep causing the scheduled scanning from starting. Somehow the new version disable the scheduled scanning tasks from working properly. Will this be fixed very soon?

  10. Please try manual updates after you are connected VIA dialup- exit SUPERAntiSpyware, then click the "Download" link here(https://www.superantispyware.com/downloads/SASDEFINITIONS.EXE). Save the file to your desktop and double-click it to run the installer. Once the installation is complete, you must exit and restart SUPERAntiSpyware for the new definitions to be active.

    How can I do a manual update via dialup when I am not on dialup?


  11. If you are on only broadband the dial up box should not display ever. What are your OS specs?

    I am running on Windows XP SP3. This only happens about three days ago. I did have the option of checking the updates before starting the program. Will it help if I disable it? I can manually check the udpates myself.

    Thank you.

  12. It started a few days ago, my SUPERAntiSpyware Professional would not start its scheduled scanning. The "Dial-Up Connection" window keeps popping up asking me how do I want to dial to connect to Internet. I am using Broadband and have already disabled Dial-Up option in my Network Connections. I uninstalled and reinstalled SUPERAntiSpyware, but the window still pops up. I have set the option to update definitions before scanning, I guess that's why the window shows up and won't start scanning. But this only happens a few days ago. Before that, scheduled scanning worked perfectly. So does anyone know why does this happen and what should I do?

    Any kind assistance/comments are much appreciated.

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