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silkphoenix

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Everything posted by silkphoenix

  1. When I was using V4 I was able to remove the threads manually. After I upgraded to V5, the results window did not show up even I have UNCHECKED "Quarantine and remove infected files without prompting" option in Preferences. Is that normal? Would I be able to delete the infected files manually anymore? Below is my Scan Log, it said 380 File Threats detected, but were they removed? I went to Manage Quarantine option and only two files were shown there. Quote SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 08/15/2011 at 04:25 AM Application Version : 5.0.1108 Core Rules Database Version : 7561 Trace Rules Database Version: 5373 Scan type : Complete Scan Total Scan Time : 02:24:12 Operating System Information Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600) Administrator Memory items scanned : 548 Memory threats detected : 0 Registry items scanned : 40321 Registry threats detected : 0 File items scanned : 67383 File threats detected : 380 Unquote. Any suggestions/comments are much appreciated. Thank you.
  2. There's must be something different in our PC's settings. Oh, well, I give up! By the way, it showed your post was posted at 7:56am.
  3. I believe FF V5.0.1 will open if you are still using SAS V 5.0.1108. But I doubt it will if you upgraded to V 5.0.1116. That's what happened to me. Now my FF V5.0.1 opens normally and no problem whatsoever. I just want to specify how did I know SAS changed Windows Registry Settings with V5.0.1116. When I uninstall it, my AD-Aware AD-WATCH program notified me that "sasuninst.exe" is trying to change my Windows Registry and asked me if I want to allow it or block it. I clicked ALLOW and SAS was uninstalled successfully. Again, that's what happened to me, may not happen to other users.
  4. I have just uninstall V5.0.1116 because somehow this version changed the Windows Security Registry settings of my laptop and prohibited my Firefox V5.0.1 from opening, at least in my case! So be aware if you are using Firefox 5.0.1 (I am not sure about other versions), once you upgrade to V 5.0.1116, it MIGHT NOT START! I have spent practically almost three hours trying to figure out why, and eventually found out SAS changed the Security Registry settings of my laptop. And SAS WILL NOT UNINSTALL even I used the ADD/REMOVE program of XP, I have to use SAS's own uninstall program (SASUNINST.EXE) to uninstall it, which also delete all the Security Registry settings it had changed. I reboot my laptop and reinstall V5.0.1108, now my Firefox V 5.0.1 can start normally again! So for you SAS Admin here, please notify SAS about this serious problem. It has wasted me a lot of time. Again, I don't know if that's a common issue or just on my laptop. Please reply to my post and let me know if it's SAS problem or my laptop, which I seriously doubt it's my laptop, since the problem happened right after I upgraded to V 5.0.1116. Well, I just can't win, problems seem come up every time SAS has a new version. When is it going to end?
  5. I just got an update notification, it's V 5.0.1116, it wasn't in SuperAntispyware website yet. Maybe you can try to install that to see if it fixed the TS problem. Or you can wait until it appeared in the website and read the Release note. FYI, the version has problem with TS is 5.0.1108.
  6. I would like to post my latest status. I finally found a solution to the problem to solve the TS problem. Try the following procedures to see if that works for you. It does work for me and I uninstall V4 and then reinstall V5 (I do believe that you have to UNINSTALL V4 before you can install V5, otherwise V4 will remain, that's what happened to me). After you uninstall V4, do a SEARCH in your PC for SuperAntispyware and delete all the "Prefetch" files. After that, you can proceed to install V5 (it might ask you to enter your Registration key again). After I reinstall V5, I did a trial scheduled scanning a couple minutes later, and it actually STARTED SCANNING! I couldn't believe it! Anyway, here are the procedures and I hope it'll work for you too: 1. Double click on MY COMPUTER 2. Click "Local Drive C" 3. Open WINDOWS folder 4. Look for "Tasks" folder and rename it to "Tasksxx" 5. Close the WINDOWS folder and reopen it again, Windows should automatically create a NEW "Tasks" folder 6. If it does, you can go ahead and DELETE the "Tasksxx" folder 7. Close all windows, again, RIGHT CLICK on MY COMPUTER 8. Select Manage / Services and Applications / Services 9. Right click TASK SCHEDULER and click PROPERTIES 10. In the Log On tab, be sure the "Allow services to interact with desktop" is CHECKED 11. Close Properties 12. Click RESTART the service for TASK SCHEDULER 13. Close all windows 14. Open your TS and proceed any scheduled tasks you want, you should not get any error by then. You might want to try schedule a simple task before you actually uninstall/reinstall V4/V5 to make sure your TS works. Just because it works for me, doesn't mean it'll work for everyone. It seems a lot of steps, but believe me, it worth the time as now I can use TS again to schedule other tasks. If you have any question, feel free to ask me. I am not an expert, but I'll try to help since the above procedures do work for me. Good luck!
  7. I know you did not refer to me, but I addressed your comments on "Old and broken PC". It might not make sense to you to put XP on a new PC, but we are all different, aren't we? What fits you doesn't mean fit everyone else. I have several programs which can only run on XP, and they are very important to me. That's why I would not hesitate to put XP on a new PC if I need to. XP has been working perfectly for me for years and I am in no rush to upgrade to Vista or W7. To all the SAS Administrators who replied to this thread. Thank you for taking the time to look into this problem and as I said, I'll wait patiently for a solution and will not give up SAS as long as V4 is still being supported.
  8. You are correct that SAS has no responsibility to fix a user's PC, however, I won't call it "old, broken". Maybe you think so because we are using Windows XP, you think it's old, like many Vista and W7 users do. It's a user's choice, nothing to do with the PC. I could have used XP in the latest laptop model if I want to. FYI, I have searched for the past six months to try to fix the Windows TS problem and have tried every solution I can find, still I couldn't fix it. I do not blame SAS to use Windows TS for their scheduled scanning, but at least they should also give the users of V5 an option to use their old scanning interface as well (in V4). I am willing to give SAS a chance to look into this problem, maybe they'll try to fix it. Again, I wish SAS Scheduled Scanning will stay independent of MS TS. I have used Ad-Aware, AVG, Spyware Terminator as well as Malwarebytes, all of their Scheduled Scanning are independent of MS TS and have no problems whatsoever.
  9. I ran a programs called "MicrosoftFixit.WinFileFolder.Run". Do you know if that perform the same function? Anyway, since I have spent so many months trying to fix TS with no result, I basically gave it up sometime ago. But thank you for your advice though.
  10. I know this out of the topic. But I am really surprised that MS does not have a solution to solve the TS problems (Error Code- 0x8007007a) since there are many XP users have that problem. MS has all kinds of solutions for other programs but TS is about the only one seems can never be fixed.
  11. Thank you. I have already tried disabling all of my real time security and still get the error message when trying to add a new schedule in TS. I do know how to do repair install of XP but that will be my last resource, since it'll take quite a bit of time to do so (installing all the Windows Updates, etc.).
  12. Thank you, but already did all those and didn't solve the problem. I basically have tried ALL the solutions that were suggested and none of them solve the TS problem. I did CHKDSK, SYSTEM RESTORE, create NEW USER ACCOUNT, no good.
  13. Gene -- I have thought about the work around you suggested but decided not go to that way since that'll slow down my laptop a lot while SAS is scanning (I tried that once and found that out). That's why I always schedule the SAS scanning after midnight while I am not using my laptop.
  14. I already have a password set up for my laptop. I understand that the problems with TS is outside the realm of SAS Support. If you read my post, you'll notice that I did mention that I DO have a problem with my TS. That's why I made the comment that SAS should have their Scheduled Scanning independent of MS TS, like in V4 and before. I have tried for months trying to fix the TS problem, but unfortunately, no solution was ever found and many Windows users are stuck with the TS problem without any other recourse. If anyone can find me a solution to solve the TS problem (Error Code-0x8007007a), I'll be forever grateful.
  15. Your suggestion is only good for those who have no problem with Windows Task Scheduler. I believe for those who cannot use the Scheduled Scanning in V5 is because they are having problems with the Windows Task Scheduler (like myself). As I have mentioned several times before, if SAS have stayed independent (like in V4 and before) and not depend on Windows Task Scheduler, no one will have any problems with SAS Scheduled Scanning. SAS should give users an option to use Windows Task Scheduler to schedule the scanning or not, instead of forcing them to do so without any other option.
  16. As an old saying "If it's not broken, why fix it?". I still think SAS should have left the Scheduled Scanning option alone.
  17. Yes, you are correct, I apologize for that.
  18. I forgot to address the other reason you stated: "the ability to wake a computer from sleep to perform a scan". There's no problem for V4 to do so because my laptop always go to sleep after 10 minutes and SAS was able to wake it up to do the scheduled scanning in V4. So it's not a new feature.
  19. "The switch to using the Windows Task Scheduler is a significant upgrade " -- I respectfully disagree about this statement. For using the Windows Task Scheduler, you only bring in more problems to SAS since Micorsoft softwares do have problems at all times which is beyond users' control (because of its registries and also vulnerable for being hacked . If the "multi-schedule" is the only reason SAS decides to use Windows Task Scheduler, it's not logical. I have used many programs that have scheduled tasks which do not need Windows Task Scheduler and they all work perfectly. For depending on Windows Task Scheduler, you only bring in more problems to SAS. SAS should be independent of itself and should not depend on anyone else to run properly, that's my opinion. SAS has been running perfectly for 4 versions and unfortunately, V5 is going backward. Again, SAS should not depend on Windows.
  20. I doubt if SAS will fix this problem since it seems it only affects those XP (maybe Vista also) users that have problems with their Task Scheduler, which I do. For those users whose Task Scheduler works fine will not be affected (my friend who has a Paid version 5 with XP, his scheduled scanning works fine). As long as SAS still supports V4, I probably will stay with it. PS: I have also submitted two tickets to SAS Support and didn't hear from them for two days. I believe the some people received those tickets are the same SAS Administrators that answered our posts in this forum.
  21. I don't think so since you said V4 is running normally. I am just a normal user like you so I can't say for sure. But as long as V4 works as it did before, I don't see any problem. If you want, you can search your PC for "Superantispyware" to see if there are any "prefetch" files (I delete them already and don't remember what were they). If there are only two, then you should be ok as I think they will be updated as soon as you reinstall SAS.
  22. Yes, you are correct for saying that the "uninstall did not clean up everything". For others who want to downgrade to V4. After you uninstall, search your PC for "SuperAntispyware" and delete all the leftovers (I found two which are "prefetch" files"). You have to delete them too in order to remove V5 completely before you install V4.
  23. After you downgraded to V4, you should have the old interface back (see attached)? Did you?
  24. Since I have just downgraded to V4, maybe I can answer your question. The definitions will still be updated as usual. However, you'll receive (at least I do) a notification periodically saying an "update" is available and asked you to install it. That's the V5 UPDATE, not the definition! If you do not want V5, do not click it, just close the notification. After I downgraded to V4, scheduled scanning works as before. I hope this helps.
  25. I have decided to go back to version 4.55.1000 as doing manual scanning is such a headache for me. I'll upgrade to v5 as soon as SAS fixed the problem (or if I can fix my Windows Task Scheduler problem). You can get the v4 here. The download link is for the FREE version, but once you enter the Registration Number, it'll change to the Professional version instead: http://www.filehippo.com/download_superantispyware/10146/
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