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Willber G

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Everything posted by Willber G

  1. It definitely shows 5.1.1002 - is it anything to be concerned about? Perhaps others can check theirs...
  2. Thanks, at least I have the latest version. Is there any reason for the discrepencies?
  3. My Pro appliction has just updated itself. However, I can see three different version numbers: Hovering over the icon in my taskbar shows 5.1.0002 The download and history web pages show 5.5.1006 The application home screen shows 5.5.1012 So which is the true latest version and which one do I have?
  4. Can anyone help wtih this, please?
  5. Thanks for your response. ActiveX filtering was already off, but I tried switching it on and off as per the link you provided. 1. When filtering is on, I get directly to the error page that I linked to earlier. 2. When filtering is off, I get the same page with the following message at the bottom of the screen: "The previous website wants to install the following add-on: 'sabspx.cab' from 'SuperAdBlocker.com'. [install]" I click [install] and then get returned to the error page. (Scenario 2. is what I experienced prior to posting here) The details on the error page refer to XP whereas I am running Windows 7 - could that be the problem?
  6. Hi, I tried to run this add-on in FF11 and it didn't work. I found this discussion and tried to run it using IE9 on Windows 7 and got this error screen: http://www.fileresearchcenter.com/whatsrunningerror.html ActiveX filtering is disabled. Any help would be appreciated.
  7. Done. If it fails to update the next version I'll raise a CSR. Cheers all.
  8. Right, I'll try the re-install.
  9. Thanks Seth, how do I find out if I am running XP 32 bit or 64 bit?
  10. Thanks for your replies. I am running Windows XP.
  11. Hi, how do I do a manual software update of SAS? I received a prompt saying that a new version was available but when I clicked on the link nothing happened. Similarly when I right-click and select "Check for updates". I am running 4.43.1000 and need to update to 4.44.1000. Cheers, Willber
  12. When an error report was sent I'm sure that there was a message saying that somebody would be in touch if you included your email address (which I usually did). I wasn't aware that this forum was part of the formal support service. I have no real preference, is there an advantage with either alternative?
  13. I got the reply from SUPERAdBlocker. I don't know how the problem occurred as I only followed links from SUPERAntiSpyware, I'll try to retrace my steps to see if I can replicate it.I have automatic updates switched on as far as I can see (all boxes checked) and I sometimes see the definitions update icon when it is active. I have never seen a software update prompt. I don't think that it's a firewall problem as I get update prompts for other applications (e.g. Firefox); my Spam folder is clear. After my reinstall I suffered a couple of failures but have since had 2 successful scans. Lastly, what might be the reason for not getting responses to my error reports that SAS sends when a failure occurs? I have raised a new ticket CSR00056087 for this matter. Thanks for your prompt replies.
  14. I uninstalled and reinstalled the software (4.43.1000). I ran a scan and had another failure which prompted me for an error report as before - this has been sent with the others. I cannot understand why the support team are not responding to my communications. Thank you to those on here who have tried to help and I would welcome advice on what I should do next.
  15. OK, I'll do it. In the meantime I'd appreciate it if you could you answer these questions: 1. Shouldn't I be prompted for software updates? I have checked the boxes for automatic program updates. 2. How often do software updates occur? 3. Why were my error reports over the past 2 weeks not responded to? 4. Why was my service request not responded to? Thanks for your help, are you anything to do with the support team?
  16. Thank you for your reply, and don't want to appear rude, but i'd rather wait for a response from the support team as thay have had numerous error reports from me and I don't want to change anything until I have a formal diagnosis.
  17. Hi, I have been running SUPERAntiSpyware Professional since February. I have had a lot of run-time failures in the last couple of weeks for which I have submitted error reports as requested. I have received no reply to these despite supplying my email address. Two days ago I submitted an online support request and received an automated reply to say that I woud receive help within 24 hours but have heard nothing. I am extremely disappointed with the lack of support for a product that I have purchased. The website states that email support is available 24/7. Does anyone have a suggestion as to what is going on and how I should proceed? Cheers, Willber
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